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Holiday Inn Express & Suites Rio Grande City

5274 East Highway 83 , Rio Grande City, Texas 78582

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 454 reviews
96%
Recommend This Property

Ratings Breakdown

454reviews

  • 5 Stars
    388
  • 4 Stars
    38
  • 3 Stars
    13
  • 2 Stars
    6
  • 1 Stars
    9

Clean Hotel Nice Staff :)

By

June 10, 2022

Nice staff,clean hotel, ver accommodating, good breakfast and coffee

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Convenient and made me less stressed!

By

June 05, 2022

I was planning on staying with family when going to Rio Grande to pick up my niece and nephews. I have a sister and her kids stay there, and my brothers kids also live there, so definitely some family time was going to be spent. Unfortunately, my niece that I was going to stay with ended up getting super sick and waiting on Covid results while I was already driving down there. The night I came in, eating dinner I made an online booking for a room with a king bed. I checked in 30 mins later and was upgraded for free by the amazing Julie.

So I wasn't traveling alone, but i wasn't staying with my brothers family. Safety was definitely a concern staying at a hotel by myself, but there are so many military personnel that house at hotels in this area (border patrol) so my personal safety was no longer a concern after observing so many military ppl walking around. I felt absolutely safe.

In my upgraded room, I had a pull out couch. I thought GREAT! My niece and nephew can spend the night! When I called front desk about linens for it, they immediately brought the linens and offered pillows. When I cut my finger they were kind enough to provide a bandaid.

I loved my first night there so much, I booked it a second night, which was not planned.

While there, my niece and nephew also got to enjoy the pool and hang with me. It was a great time hanging with them, even though I am bringing them with me back.

The extra convenience is Family Dollar right in front for anything you need: snacks, drinks, toiletries.

I'm used to Uber eats, which they don't do here, so be ready for Door Dash. No Uber either, but I didn't try Lyft because I have family in this area to get me around. The hotel staff was kind enough to provide the list of door dash restaurants.

Definitely recommend, and only reason not a 5 star is because in the pool area was absolutely no shade or umbrellas and that would definitely be ideal and useful in this hot area. But pool was nice and clean!

Julie was the nicest lady there, and handled a hot issue while I was there (another customer) and I was truly impressed on how cool and chill she was. She is THE BEST!!!

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Loved the room

By

January 06, 2022

The room was beyond my expectations. My family and I have traveled all over the U.S. and out of the country staying at IHG hotels but this one has been the BEST! YES, THE BEST!!! We were upgraded to the Executive Suite which included 2 separate rooms and bathrooms, large refrigerator with a lot of counter space. The living room was also huge with a rollout bed. The beds were comfortable and everything was exceptionally clean. I never knew HOLIDAY INN EXPRESS had rooms with 2 bedrooms and bathrooms. I would definitely stay again even if I had to pay for this room!

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Stay

By

December 15, 2021

Clean hotel and nice staff. Breakfast was ok.
Could have a better spread/more options. Other than that, pretty good experience.

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Pleasant stay

By

December 15, 2021

Have stayed in other hotels in Rio Grande City by far this one tops any other.

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The Best

By

December 10, 2021

I’ve stayed in many Holiday Inn’s in the past year, but this one in Rio Grand City by far has been “The Best”. Eloisa and her staff were so awesome, very accommodating and friendly, they made feel right at home.
I highly recommend this Holiday Inn in Rio Grande City.
Thank you so much for making my stay so welcoming.

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Outstanding Maintenance and Management

By

December 09, 2021

Mario does an absolutely outstanding job maintaining the hotel's common areas and exterior. My room was perfectly maintained. Eloisa does a good job ensuring all guest have a acceptable experience.

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Clean

By

December 05, 2021

The staff was very nice, at check in I received a complimentary upgrade to a suite! My room was very clean and comfortable as well as the hallways on my floor smelled good and clean.

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Excellent Hotel Staff

By

December 04, 2021

The hotel staff was very responsive to any concerns that we had. The rooms were clean. There was a mask and a can of Lysol available for us, if needed. The only problem I had was that the ice machine in the hallway was not working.

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First time at HI Rio grande

By

December 01, 2021

Great staff and facilities will recommend this location and plan on staying here again. Thanks to this location for all there amenities

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My 6 weeks stay at holiday inn express

By

November 30, 2021

club

Room - clean bed is comfortable
Shower- Tab is clean towels are in style
Breakfast- many choices
Amenity- nice swimming pool gym fully equipped
Front desk- helpful customer service
Price - its in the higher side for me
Location- right in front of the main major road.

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Great experience

By

November 20, 2021

Hotel was extremely clean and the manager was very accommodating to anything we needed.

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