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Holiday Inn Express & Suites San Antonio Medical-Six Flags

11010 Interstate Highway 10 West , San Antonio, Texas 78230

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.5

based on 727 reviews
89%
Recommend This Property

Ratings Breakdown

727reviews

  • 5 Stars
    508
  • 4 Stars
    127
  • 3 Stars
    38
  • 2 Stars
    30
  • 1 Stars
    24

Disappointed

By

December 08, 2018

When traveling, Holiday Inn Express is usually my first choice. Checking in to discover the sheets had not been changed prior to our arrival put a big damper on this experience. The previous guest has been physically sick on the corner of the sheet -- clear evidence that sheets had not been changed. The bathroom had the odor you would expect after someone is ill, and the shower did not drain so my I finished my shower in ankle deep water.

To the credit of the staff, these issues were dealt with quickly, but they should never have happened.

Breakfast was what you would expect and the staff working the breakfast area was the most pleasant person you could ever meet.

I really want to give a better rating, but the core service (a clean room) just wasn't there.

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