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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 630 reviews
86%
Recommend This Property

Ratings Breakdown

630reviews

  • 5 Stars
    338
  • 4 Stars
    163
  • 3 Stars
    70
  • 2 Stars
    32
  • 1 Stars
    27

Very nice place to stay in San Juan

By

May 23, 2017

club

Staff is friendly, rooms are clean, breakfast is good, close to shopping

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Bathroom facilities

By

May 23, 2017

platinumelite

Hotel bathroom was very small and the floor had gotten wet due to no shower door.

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Random stay

By

May 23, 2017

club

The hotel was very clean and everything looked wel maontained and new. Love the bathroom design especially the door. Very confortable bed and great food for breakfast.

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Muy buena opción

By

May 22, 2017

platinumelite

Este hotel es bastante agradable, cómodo y céntrico, con personal muy cortes y amable y brinda todos los servicios necesarios para tener una estancia placentera!!! Recomendado.

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Buena ubicación

By

May 20, 2017

Excelente ubicación en el area de condado restaurantes playa farmacias todo a distancia de caminar

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Very clean

By

May 18, 2017

Great stay in the hotel. Very close to the beach and restaurants.

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Tranquilidad

By

May 12, 2017

club

Fui a descansar con mi familia y fue efectivo los días que pase,muy agradecida por todo.Volvere definitivamente.

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Desayuno espectacular y familiar.

By

May 11, 2017

club

Lugar espectacular, céntrico, lleno de mucha tranquilidad. Tienen un servicio excelente y un desayuno variado y rico. Justo para niños y adultos.

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Very loud

By

May 10, 2017

club

Bars stay open very late here, people strolling in and out all hours of the day and night yelling and carrying on because they are intoxicated. It wouldn't be so bad if it was only once but it was every ten minutes. Room was average,

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Comfortable bed

By

May 08, 2017

club

Great staff. Very accommodating. Very nice breakfast.

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Nice

By

May 08, 2017

club

Nice clean cozy centralized friendly stafff will stay again in the future

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Servicio al cliente básico

By

May 04, 2017

club

El servicio al cliente del personal de recepción fué bueno, excepto por las dos personas que nos recibieron para el día del checkin, se les notaba poco interes y empatía en su atención, como afanadas por entregar la llave y despacharnos, poca o nula información acerca de como funcionaba el parqueadero el cual es costoso con relación al beneficio que significa parquear en el mismo hotel, el parking siempre estuvo full ocupado, es pequeño e incomodo, no se respeta el espacio de los huespedes que tienen el control remoto de acceso al parking. El último día tuvimos que dejar el carro en pleno aguacero en un valet parking al frente del hotel con el cual tienen convenio pues no respetaron el espacio asignado a la habitación.

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