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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 765 reviews
93%
Recommend This Property

Ratings Breakdown

765reviews

  • 5 Stars
    460
  • 4 Stars
    215
  • 3 Stars
    50
  • 2 Stars
    25
  • 1 Stars
    15

Quality hotel at a great price

By

4月 28, 2017

club

Great location, comfortable, easy parking, friendly staff rounded of by a lovely breakfast.

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Uncomfortable bed, poor choice of breakfast, and awful terrible coffee

By

4月 27, 2017

club

We booked a family room fr three nights: The first night noticed the airconn was not working, we were roasting.
Then we noticed the pull out bed had several missing springs so VERY uncomfortable. Even though we complained, the bed was not replaced.

The mattress on the main bed was also uncomfortable, the staff offered a second duvet to soften the springs……(obviously aware of the poor condition of mattresses)

The breakfast: same old baked beans, murdered scrambled eggs sausages (my 7 year old daughter can do better) and an AWFULL coffee machine. Yuk

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Great service

By

4月 25, 2017

Very nice place to stay rooms very spacious and comfy maybe need a little spruce up but not a problem beds cosy and big. Staff welcoming and efficient fair breakfast plenty of it. Nice quiet area on a business park in a rural area 5 minutes drive to Shrewsbury town centre.

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Handy for Shrewsbury and nearby places

By

4月 25, 2017

club

The location of this hotel in an out of town business park turned out to be a good thing, as it was quiet and (especially at the weekend) there was no activity at the business units nearby. There were views of open countryside. The staff made a real effort to be helpful and friendly. The room was spacious, clean and comfortable and the bed provided what was necessary for a good night's sleep. We think the fact that breakfast is included in the price is a good selling point for HIE. So many rival establishments charge separately for everything you have these days and it feels much better value to have an all inclusive price.

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Leisure

By

4月 25, 2017

As I said in my review the hotel needs a lick of paint and they A/C needs fixing and new furniture, apart from that it's fine. Staff are very friendly and helpful.

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Hotel could be better!

By

4月 25, 2017

club

Room comfortable enough, staff could be a little friendlier and helpful. Asked to change rooms as didn't want the ground floor we had been allocated, but asked what the reason was for changing, as their room locations are not noisy! We were
not given a different room.
The rooms could do with more soundproofing, as you heard everything your fellow hotel guests were doing!
Poor breakfast compared to other holiday in expresses we have stayed in before. Had to keep asking staff to refill items, and having to ask for crockery, cutlery and glasses.
Poor layout of breakfast area felt like a scrum just to get something to eat, not nice at all.

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Easter in Shrewsbury

By

4月 22, 2017

club

My first visit to Holiday Inn Express Shrewsbury. I was not disappointed. It was easily accessible and provided all that I needed for my short stay. It would be my first choice again should I need to stay in Shrewsbury.

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Dogs welcome

By

4月 21, 2017

club

Very pleased to be able to take our dog, and reasonably priced at £15 for the three nights. Only downside was my bed, needed replacing!! Ideal location near family, very quiet location with easy access to nearby towns

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Holiday Inn, Shrewsbury

By

4月 20, 2017

overall experience was excellent, as were the staff

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Enjoyable stay

By

4月 20, 2017

club

Four of us stayed in two rooms for two nights on an Easter trip. We ate in the hotel the first night and there was a reasonable variety of choices to choose from. We all (including two teenagers) enjoyed our food. Breakfast was really good on both mornings.
The rooms were clean and comfortable except for hard pillows, which I know I could have reported but I only remembered last thing at night when I was getting into bed!
All in all, a very worthwhile visit, with welcoming staff at every level.
The price was quite high because it was a weekend over Easter.

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Excellent Service

By

4月 20, 2017

club

The staff at this hotel must be commended on their devotion to customer service. The hotel is getting a little jaded with age and required a make over, but this was overshadowed by the excellence in customer service. The breakfast was very adequate and constantly being replenished. There was no requirement to ask for anything, if there was an observation then it would be that the tables were not being cleared quickly after being vacated, however this can be excused as it was at peak time and was done as soon as they could.

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Highly recommend

By

4月 20, 2017

club

I've stayed in many accomadations over the years including various chains of which Holiday Inn Express is one of them. Each visit they have managed to sustain their overall standards which i consider are very high. It is excellent value for money especially when compared to its rivals. I highly recommend for work or leisure and it's totally ideal for anyone whether you be travelling solo, couple or family.

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