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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 121 reviews
95%
Recommend This Property

Ratings Breakdown

121reviews

  • 5 Stars
    84
  • 4 Stars
    24
  • 3 Stars
    5
  • 2 Stars
    5
  • 1 Stars
    3

Great motel

By

June 17, 2017

club

Very clean, great breakfast, great staff and great customer service. I would highly recommend this motel to anyone looking.

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Poor service

By

June 06, 2017

I was traveling for work and ended up having my husband and dog with me for one night. When we checked in, we asked if we could charge the pet fee on a separate credit card and keep the room on my work credit card. The person running the front desk was new and did not know how to do this, but said the Manager would be in this weekend and would be able to do it. I came back Sunday morning when the manager finally arrived (we checked in Fri night). She was rude, aggressive, and not at all helpful, and she clearly came to the desk already with that attitude before I even got to ask her about the charges. She would not even try to help me. I then saw that they overcharged me for the pet fee. She proceeded to take that charge off. It seems to me that if she could take that charge off the card, she could have taken the whole pet fee off and let me put it on another credit card. I was still charging the room to the original card that they had on file, just moving the pet fee charge. Now I have to fill out a lot of paperwork on my end because I cannot have that charge on my work card. Extremely rude and not helpful for someone that is a Manager serving customers. She should not be allowed in that position - that was completely ridiculous. It was like she was trying to be awful. I have never had this problem at a hotel before. It ruined my stay, and I will not stay at this hotel again. In addition, there were very noisy patrons in the room next to mine (thin walls) which made it a less than relaxing stay.

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Great Staff

By

June 06, 2017

Staff was very helpful and courteous. The Breakfast area was well cared for and the staff was very helpful.

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Wonderful place to stay

By

June 05, 2017

club

Very clean, comfortable, great staff.
Made our stay very comfortable.

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Great stay

By

May 14, 2017

club

Nice room and location. Great place to stay during business or personal trip.

Very friendly and helpful staff.

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Nice room but insufficiently trained staff

By

May 12, 2017

Very nice motel but check in was terrible due to lack of working knowledge of staff. They were pleasant just uninformed.

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nice hotel

By

May 05, 2017

club

nice hotel but the room was to hot. Couldn't get the A/C to stay on

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Nice pool

By

April 26, 2017

club

Had the room for my niece's baptism. The kids loved the pool and the breakfast was filling.

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Friendly people

By

April 19, 2017

In all areas of our stay, we came into contact with the friendly folks of Holiday Inn Express in Sidney. This is one of the major reasons I always stay in the motels I do stay in. I also enjoyed the very comfortable mattress and pillows.

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Quality lodging in Sydney, MT

By

April 11, 2017

platinumelite

Holiday Inn Express in Sydney, MT is a quality option in Sydney, MT. I've stayed there multiple times in the past year. The staff is helpful, polite and informative. I would recommend this as a lodging option for guests in town for business or otherwise.

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An Oasis from Business

By

April 09, 2017

platinumelite

Great Room, friendly staff, clean rooms, beautiful pool and work out space.

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Excellent new hotel

By

April 04, 2017

club

We really enjoyed our stay in this beautiful, new hotel. Loved having bacon at breakfast. We wish more HIE would serve it.

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