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Holiday Inn Express & Suites St. Petersburg - Madeira Beach

4816 100th Way North , St. Petersburg, Florida 33708

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.8

based on 383 reviews
97%
Recommend This Property

Ratings Breakdown

383reviews

  • 5 Stars
    323
  • 4 Stars
    41
  • 3 Stars
    10
  • 2 Stars
    4
  • 1 Stars
    5

Bad service

By

May 29, 2018

Staying at this Hotel was less than a pleasant experience in Madeira beach. Booked a 3 night stay, staying in a normal room for the first two nights. Night one, woke up to TWO roaches crawling across the bed! After advising front desk of the situation, I was advised not to be concerned about this problem, that she would have pest control called in. Offering my family “some Extra points” was less than satisfying, not to mention we don’t use the points for ANYTHING! Second Night, horrible pest control smell BUT no bugs... fans were placed into the halls to help but did not. Next morning I was advised that they had made a mistake about giving us a room for another night, much less having a honeymoon suite available to put us in! I was extremely upset due to the fact that I reserved a suite for the 3rd night, weeks in advance and now being told, “WE MADE A MISTAKE”!! I was told I was going to have to clear out my current room and was unable to stay due to the hotel having full residency that night... VERY UNPROFESSIONAL! I showed them my paperwork for the reservation and they understood that I made them but due to their mistake advised that there was nothing they could do about it. After leaving for the day with my family, I received a call stating that they figured something out and I was able to stay in the current room that I was in the first two nights. This was one of the most unpleasirable situations I’ve ever had to deal with. Customer service was not of their utmost importance during this weekend stay.

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