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Holiday Inn Express & Suites Lancaster East - Strasburg

1900 Historic Drive , Strasburg, Pennsylvania 17579

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.7

based on 1044 reviews
94%
Recommend This Property

Ratings Breakdown

1044reviews

  • 5 Stars
    846
  • 4 Stars
    121
  • 3 Stars
    39
  • 2 Stars
    23
  • 1 Stars
    15

Using Covid as excuse to not offer full-service

By

October 19, 2020

This is a very nice hotel in Dutch county PA. It was very clean and we did enjoy ourselves.
My reasons for the low rating is because when we got here they told us they were not doing the breakfast buffet as as advertised on their website. They said they weren’t doing it due to Covid. All they offered was a grab and go breakfast. This was one of the main reasons we selected this hotel for our vacation was the breakfast. I do find this odd. As went to many other buffets with no issues during our stay (It was not noted on their website that there was no buffet in our mind this is false advertising).
The next issues is they were also using Covid as an excuse to not clean the rooms daily. You had to request the room to be cleaned and when you did try to call the front desk it was either busy or they would not answer. Most of the time you would have to walk down to the desk to request it. When you did request a room cleaning they asked what you wanted done. This was a little frustrating for us. As we wanted everything cleanly daily shouldn’t have to explain this. Do what we paid for. When they did clean our room it was pretty subpar. We ate pizza one one and spilled some seasoning on the floor. This was not cleaned up at all. It was on the floor the whole week.
I really think this place is making a bunch of cuts to try to save money that they lost during the quarantine. If they weren’t offering all the service we should have been given a discounted rate on the room. But it looks like we were still charged the full rate. If you plan on going here call ahead of time to make sure you will get what you are paying for

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Great hotel!

By

October 14, 2020

club

This is the second time we've stayed here and it never disappoints. The staff is very friendly and the hotel and rooms are very clean. The beds are very comfortable. We will definitely stay here again!

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Happy 59/35

By

October 12, 2020

club

I enjoyed the location and the hotel overall. The hotel was clean and comfortable and the staff was so friendly. We were close to the attractions but away from the hustle. I will definitely stay there again!!!!

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BLD

By

October 11, 2020

club

The hotel is nice and clean. Staff was nice. Good Location.
There were other guests on our floor that were extremely noisy and inconsiderate of other guests on the floor. Slamming doors and kids carrying on at 1:00 am. We could not sleep at all. The hotel staff did come up and tell them to be quiet.
Hotel staff was helpful.

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Clean

By

October 11, 2020

club

Front desk workers very friendly and the place was very clean and the bed so comfortable. Free WiFi was nice. Bathroom was clean with a big shower. The hotel was quiet and relaxing. A walk across the parking lot to a restaurant where the food was very tasty and they offered in door and outdoor dining.

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An excellent IHG hotel

By

October 11, 2020

Have stayed here several times. Will stay again. Staff very courteous and friendly. Hotel is always clean.

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Great location

By

October 10, 2020

platinumelite

Everything was great except the TV reception. They have
satellite TV.

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Modern and comfortable

By

October 09, 2020

platinumelite

The room was modern styled and the bed was very comfortable. I slept great

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Relaxing stay

By

October 09, 2020

club

Comfortable and clean. Breakfast was understandably limited but I was pleasantly surprised that they included a microwaveable breakfast sandwich. Pleasant staff.

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comfortable place to stay

By

October 08, 2020

platinumelite

I really love the location of your Hotel. Once a year we go to Sight

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excellent getaway stay!

By

October 05, 2020

club

Very pleased with our three day stay! The hotel was extremely clean and sanitized and the staff .was most helpful. Since or stay, two different members of our family have stayed several days this past weekend. Extremely pleased! Highly recommended to everyone. Located in a beautiful Amish country setting. Well Done!

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Relaxing

By

October 05, 2020

Quick and convenient check in, nice clean rooms,comfortable beds and plenty of different pillows..
Easy check out

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