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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 256 reviews
83%
Recommend This Property

Ratings Breakdown

256reviews

  • 5 Stars
    136
  • 4 Stars
    60
  • 3 Stars
    24
  • 2 Stars
    22
  • 1 Stars
    14

Comfortable Bed loved the window blinds

By

September 15, 2017

club

Restrooms, Pool Area, and hallways were dirty!The entire place could use a cleaning and stop the smoking outside the entrance door!

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Sylacauga stay

By

September 13, 2017

Very nice since renovation. Hotel is clean and appealing.

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Noise level

By

September 09, 2017

Thin walls. Heard folks walking above and outside room

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Great stay

By

September 07, 2017

club

Had a great stay when I came to town for the Auburn football game. Beds are sooooo comfy. Only downside was no vending machine. I had to go to Wal-Mart to buy a sugar free drink as all they had for sale were sugary juices and gatorade.

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Poor Experrience

By

September 01, 2017

It does not appear the hotel is spraying for pests. The breakfast did not have bisques to go with the gravy and the over all quality of the breakfast is fair to poor at best The front desk personnel indicated that they would resolve the problems I had. After, two days I have not received the 500 welcome points which the front desk indicated would be deposited into my account during the night audit.after I checked in

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Nice and comfortable with excellent service

By

August 22, 2017

club

We had not stayed in an IHG hotel for awhile and we were pleasantly surprised when we arrived at the Holiday Inn Express in Sylacauga. The hotel was very pleasing to the eye and the room was perfect. All areas were very clean and fresh looking through out the property and in the room. We had a great nights sleep and we will definitely try another IHG property in the near future.

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Great stay

By

August 16, 2017

Great clean place and great staff. Everything was great breakfast, room, staff, everyone was very nice.

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Holiday inn express

By

August 14, 2017

Stayed using points. Good value for points. Rooms big and clean. Up to date room.

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Great staff

By

August 14, 2017

Staff goes to whatever length necessary to accommodate customers.

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IHG Sylacauga

By

August 13, 2017

Enjoyable stay and very clean. Nice accomodations and great staff.

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Never staying here again

By

August 10, 2017

club

Was my first and last time. This is a horrible location rude staff and dirty

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Great customer service

By

August 03, 2017

club

The staff treated me well. The rooms were clean. I was able to get my rest. Will return for another stay.

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