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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4,4

based on 400 reviews
90%
Recommend This Property

Ratings Breakdown

400reviews

  • 5 Stars
    255
  • 4 Stars
    95
  • 3 Stars
    24
  • 2 Stars
    14
  • 1 Stars
    12

Friendly, Helpful Staff with Clean Facility

By

27. April 2017

club

I travel at least once or twice a month throughout the US. And I must admit that I have found a gem! The Holiday Inn Express and Suites Tacoma was a refreshing change. From the minute I walked in, the staff was extremely friendly and helpful. The entire hotel, from rooms to lobby to elevators were very clean. The breakfast served had the most variety that I have found in a long time. And thank you for all the fresh fruit! I cannot say enough about this hotel except that I will be staying there again!!!

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Nice staff, great service

By

25. April 2017

Although we had a ruff start at first with our room, the staff was willing to work with us and the rest of the trip was good. The breakfast was acceptable and pleasing to all. Would have liked to see bacon, not a sausage person, but there were others foods to satisfy the pallet.

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Terrible service

By

24. April 2017

Charged my personal card that I presented for incidentals only instead of company credit card. This resulted in overdraft fees. Called for resolution and was told to wait for a managers return call. After 2 days called again and no record of my first call and no apologies? I was offered 2000 reward points as if that would somehow makeup for my financial mess this has caused. Will never stay at this place again!

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Tub

By

23. April 2017

platinumelite

Jacuzzi tub was nice.
Breaking bread with breakfast is always nice.
Love the king in the roomies

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Holiday Inn

By

22. April 2017

We came down from Vancouver and stayed at the HIE and if was good . The front desk staff eere friendly and accommodating. The rooms were clean comfortable and a decent size. My only complaint would be the breakfast. More real food vs the high sugar processed food would be nice.

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Pool service

By

21. April 2017

club

Seems like pool is frequently closed for service - maybe this could be done at night so guests are not inconvenienced the outside door is left open and the room becomes cold and not usable- this happened 2 days during each stay there

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Good weekend hotel

By

21. April 2017

club

Visiting my college son. Will return for another stay. Good breakfast. friendly staff. clean bathroom

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Comfortably

By

20. April 2017

club

Very comfortable bed, very clean and smell fresh in the room, and the pathroom was very clean and the shower runs very good. The devices was great.

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Great place

By

20. April 2017

platinumelite

great place, internet is little slow but its okay, great location

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Good Stay / Good Value

By

20. April 2017

club

Was here for only 1 night. Property was clean, room was clean. Only issue was my a/c unit couldn't cool the room enough. It did work, just not enough.

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Great place to stay

By

19. April 2017

Great service and comfortable rooms!!! 100% recommend this hotel!!!

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Comfortable Bed and great service.

By

17. April 2017

platinumelite

Holiday Inn Express is our main hotel that our company uses and I found your hotel to be excellent. I will recommend to anyone who comes to work in the Tacoma area.

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