 Guest Reviews
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92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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Comfortable bed and friendly helpful staff
ByJT1979
November 18, 2020
We live in town but were in gilbert to see family. It was worth it to stay and not drive across town. I would recommend this hotel, room was comfortable and roomy
Stains on the bed sheets. Extremely gross.
ByPilot Flying J
November 11, 2020
Both the pool and hot tub water was green. Poop stains on the bed sheets. Extremely low water pressure in the shower. No coffee or bottle water in the room. Fruit in the brown bag breakfast was still green.
Halloween nite
Bymanny
November 04, 2020
My girl and i needed a night away from the kids. we booked the room had our own halloween party. it was just what we needed.
Room 325
ByRoom 325
November 02, 2020
It was perfect stay. I had great service when I asked a couple of questions.
Elevator
By
November 02, 2020
Our room was by the elevator this time and we could here the bell sound when the doors would open. People talking while waiting for elevator. Their wi-fi had went down. I went down stairs to tell them that afternoon. the lady said give her 20 minutes. It never went back up when I checked out the next morning.
Accessible Staff
ByChi1969
November 01, 2020
Considering Pandemic, staff has done very wlll making Holiday Inn Express experience as close as possible to what clients have been used to. Very comfortable experience and desk staff and cleaning staff handled every situation that came up
Average service and experience
Byrunner28cg
October 30, 2020
Front desk personnel very kind and helpful but the room amenities not quite good. Bed felt uneven, bathtub takes for ever to drain the water (for sure was a clog), no complimentary water on room and hotel's personnel do not knock on door, they just open the door with their master key trying to enter the room.
Great size room but lacking in some areas.
ByMom2KnK
October 28, 2020
My family has stayed at many holiday inn express hotels along the west coast but this was our first time in AZ.
The 2 queen bed with the food out couch was a super spacious room - the layout was only odd because the toilet and shower were in a separate “room” than the sink and you couldn’t even open the door if you were in the toilet because it was so cramped in that little room. Poor design, but oh well. My kids were super disappointed at how dirty the pool was because I wouldn’t let them in it for more than 5 minutes before making them go upstairs and shower. Speaking of the shower, I think they had a water softener or AZ water is way softer than home because we were super dried out after showering. The other minor issues were due to COVID so I try not to rate too harshly. It was really tedious to get clean towels, there’s no clear place to dump trash from your room, and the to-go breakfast was just not good - microwave jimmy dean biscuit, yogurt even my kids wouldn’t eat and snack size OJ that they serve in a hospital.
Overall, the staff was pleasant considering how much I bugged them about towels and dumping trash and my key fob not working when trying to come back in from the pool.
I don’t think I would stay here again, given the option or need to travel to that area again but I wouldn’t mind if forced to stay there haha
Comfortable
ByGman
October 26, 2020
Great Service and AAccommodations. Would recommend to anyone to stay at this location.
Good Size Room and Beds
ByKim mee
October 18, 2020
Great price for the Room Size to accommodate a large family of 6.
Great hotel
ByBobby
October 17, 2020
Hi I hade afew issues at the hotel. Call the front desk and they took care of them right away. Hand down great great staff.
Monthly stay
Bywashman53
October 16, 2020
Exceptional staff, Great facility, never consider saying anywhere else!