 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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BREAKFAST
ByDaBear
August 10, 2017
Food could have been warmer, other wise everything was OKAY.
This was our second time at this Holiday.
All staff members were outstanding.
Good room. Bad Housekeeping. Cold coffee
ByRusty_43
August 08, 2017
The room was very nice when we checked in. The first night the room was cleaned and refreshed the next day very nicely. The second night, housekeeping only emptied the garbage and took dirty towels. No vacuum, did not make beds or change sheets. The manager was responsive and allowed us to switch rooms. We were not too happy with having to switch rooms at midnight because of an uncleaned room. I did recieve numerous appologies and assurances from the manager that our room would be cleaned from then on
Unfortunately, the next night (our final night), when we returned for the evening, we found the room had not even been entered. Housekeeping had done nothing.
This was very frustrating, considering they gauranteed me the room would be cleaned.
Each morning the breakfast was very good, however even with 3-4 Air-pots for coffee, not a single one was hot. Luke warm at best.
A cleaned room and Hot coffee would be big improvement for this hotel.
Bad Experience.
ByTravlnFam8169
August 08, 2017
Receptionist were at different levels of knowledge about how to make a reservation. There needed to be a Supervisor call at almost 1am in order to approve a price on-line. Then at checkout there was an extra fee since the night receptionist (according to the morning receptionist) did not charge the taxes after paying cash. We stayed at the Holiday Inn Express as much as we can ;and this is the first bad experience ever.
Definitively not going to stay here when we come back to Six-Flags.
great location
ByNew Orleans
August 07, 2017
great location. coffee needs to be hotter/available.
comfortable bed and room
Byjaykob
August 06, 2017
good night sleep, would be good to have the end of the building doors accessible for going in and out. Could go out, but not back in.
Great Stay
BySYou
July 31, 2017
Great stay in a great location! Close to all amenities! Very friendly staff ~ will definitely stay here again if traveling
Comfortable bed and good service.
ByRDG24
July 30, 2017
Very good location. Bed was comfortable and service was very good. Although, hotel appeared a liitle old and in need of updating. Construction of hotel was going on during stay.
definitely worth it
ByK2review
July 26, 2017
Stayed for pleasure and this is a great location (close to Hawthorn Mall). although there was a carnival going on the weekend I stayed it didn't impact me too much. Staff was attentive and helpful. There is a lot of variety with the breakfast choices, though there could be a vast improvement to the hard boiled eggs and updating refrigerator items (one of the milk cartons had gone bad - curdled milk).
The pool area was a nice delight for a quick swim and it was stocked with some pool accessories.
Bad odor, mold in bathroom, moist, dirty carpets
ByHsvet
July 25, 2017
The room had a foul smell, the carpet was moist, old, and dirty, and there was mold on the bathroom wallpaper and no exhaust fan in the bathroom. All the walls in the bathroom were dripping wet after a shower.
comfy bed
ByVance
July 24, 2017
good amenities for short stay. beds are comfortable.. room is spacious... reception staff quite friendly. nice for the ecpress to offer bbreakfast at no addiyional cost.................
Great for Summer Cel!
ByTVP fan
July 19, 2017
Right across the street from the festival. Hard to beat that!
Nice room
Bylindylou56
July 19, 2017
The room was nice and clean. The bed very comfortable. The room was also quiet, enjoyed the complementary breakfast. Very nice staff.