 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
|
Comfortable Beds
ByChicago Women's Hockey
August 09, 2016
The customer service at the HI-Vernon Hills was excellent, very attentive. I prefer the room set up compared to other hotels and the love the rapid check out. A GREAT hotel for the price, especially those who are travelling just to shower and sleep!
Dated property
By
August 08, 2016
I normally love staying with Holiday Inn Express, but I won't stay here again. Starting externally, I saw overflowing trash cans for 12+hours, and ants all around the entrance. The automatic entry doors to the lobby didn't close all the way and needed repairs. If I wasn't well past my cancellation time, I would have walked away then. Once checked in by an obviously bored attendant that would have rather been doing anything else, we made the journey to the room through hallways with stained carpet and poor lighting. The room, while sufficient, lacks comfort updates. It's very dated and obviously well past due for a refurb. The bed was lumpy and unstable, and the sofa bed was awful even for a child. The TV had no sound and there was a strong smell of moldy something near the head of the king bed. I did bring up the issues I had with the front desk and was not happy with what they proposed as a resolution.
good value
ByBob1838
August 03, 2016
carts' tires needed inflation, very hard to move. nice place for the money. HIE - good locations, good value, usually better than competitors in area
great stay
ByTFS-JK
August 02, 2016
Friendly staff, great accommodations and a fantastic park across the street.
Comfortable Bed, Average Sevice
By1234Jake80
July 30, 2016
The hotel building and furnishings were what I would consider normal for this hotel chain. The front desk staff and maintenance was not to the standard that I would expect from a Holiday Inn Express.
Great Hotel and Great Service
ByJ.Lo.
July 28, 2016
This location is consistent in its friendly and courteous staff; clean and comfortable rooms; and a good breakfast.
Good location
Bylindylou56
July 25, 2016
The location was great since we were in Vernon Hills IL for the Summer Celebration which was taking place in the park across from the Hotel.
Nice Room
Bybrento63
July 19, 2016
King suite was a nice room. Hotel is located in a nice convent area.
Location
ByPhilNLO
July 18, 2016
Couldnt use free gift stay that was on my account, asked the frint desk to switch the stay to my free stay gift and she said I needed to call to resecvation number. I called from the lobby by was told they couldny switch it either.
Great location, Clean rooms, Great service.
ByTim826
July 18, 2016
I always enjoy my stay here. It has a great location to mall and restaurants. Very quite neighborhood and friendly staff. Stay here and you won't be disappointed.
Breakfast not good
Byjackie2345
July 16, 2016
No choices for a vegetarian. it has only milk, cornflakes, muffins and fruits (only Apples and banana). there is no change of fruit on daily basis like mango, plum, pear, guava etc.
Needs updating
Bylaxdad2
July 13, 2016
Overall an OK experience. The hall carpets and walls need updating and the rooms are a bit musty. Problem with the billing resulted in us being overcharged and we are still waiting for the refund to show up on our account. We stay exclusively at IHG hotels with great service but this one did not live up to our expectations.