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Holiday Inn Express & Suites Williamstown - Glassboro

1151 North Black Horse Pike , Williamstown, New Jersey 08094

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
50%
Recommend This Property

Overall Experience

2,5

based on 4 reviews
50%
Recommend This Property

Ratings Breakdown

4reviews

  • 5 Stars
  • 4 Stars
    1
  • 3 Stars
    1
  • 2 Stars
    1
  • 1 Stars
    1

Great staff

By

mei 11, 2022

The hotel is what you would expect from the Holiday Inn brand.
The only downside is the current water pressure in the shower...

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Nice stay but......

By

mei 11, 2022

Overall our 4 night stay was good but could have been better. The hotel has just been updated from it's previous run as an other brand hotel, which we can say it is MUCH better now. The hotel has been expanded with new rooms and they appear to be or are complete, the parking area appeared to be ready for repavement. The lobby and common area are complete and quite nice. While the staff was very pleasant and always available we did have several issues with our room that were never attended to or we needed to address ourselves. Breakfast was just okay. As mentioned earlier we were there 4 nights, each morning it appeared that less and less items were available. If all of the items that should have been stocked available or in some cases not stale we would be giving it a thumbs up though. Our room, again, okay. It's been updated but it has been treated hard, scratches on the desk and the carpet frayed all along where it met the tile. It was our opinion it should be given a better cleaning occasionally, dust in the corners and along baseboards but that is just us, the average single overnight guest probably wouldn't notice. Didn't use the pool so no comment there but there is a small gym with what appeared to be new equipment. When it was available I did use it, I say available in a good way it was used frequently and it always seemed like someone was using the equipment I wanted to use. I would really like to give this hotel a 4.5 out of 5 (somewhere between a 4 and 5) updated hotel and all of the staff very nice but I have to go down to somewhere between a 2 and 3 (like a 2.75) ONLY because of the issues we had with our room never being addressed and the disappointment with the breakfast. As I said, Nice stay but.....

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great staff, rooms dirty

By

mei 03, 2022

The hotel location was great. Great restaurants nearby and helpful staff. The breakfast was excellent and the breakfast area was kept very clean. The big problem I had with this location was that the rooms were not clean. They had been surface cleaned, but no deep cleaning was done. The hallways and stairwells were also very dirty. Also, we picked this location because it had a pool, but the pool was never open during our entire stay.

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If you’re expecting low budget quality you’ll be fine.

By

april 14, 2022

club

At check in, the front desk staff quoted a per pet daily fee. I had two dogs and told him my quote was flat rate to which he tried to convince me was “per dog” until I showed him my online booking confirmation. The room I was originally assigned was flooded under the window AC, and when I went back downstairs to tell him the carpet was wet he said he’d “have someone put a fan on it”. I left at 11am the next morning and asked the front desk to please do something about the soaked carpet, and to get me more towels and a bed set for the sofa bed as I had guests arriving. At 4:30pm when I returned none of it was done, the floor was still soaked, and when I asked about it again they moved my room. I still needed a sofa bed set and I’m not kidding when I say it took an hour to get a full set. First I was brought two pillows and a comforter, then I asked for sheets. They brought one flat sheet. I said I needed a FITTED SHEET, as this would be used as a bed. They brought a mattresss protector instead. I ended up going to my old room and taking a sheet off that bed, as I didn’t want to have to go down to the lobby AGAIN.

Both sofa beds had stuff behind them (socks, old sheets, some shampoo and a hair tie) and neither room was very clean. This is a “new” hotel. We stayed there for four nights and paid a LOT of money, never saw anyone cleaning. The lobby floor and elevator was disgusting and the carpet was stained and had dirt and food on it in the hallways. The trash out front piled up for four days, and was never attended to while we were there.

The morning we left a dog peed in the lobby on a chair during breakfast, and while we were moving stuff out to the car it sat there for an hour and a half, fifteen feet from two employees at the front desk. We left and it still had not been cleaned.

The breakfast was subpar and the coffee was gross.

If you’re traveling with dogs you’ll likely be limited, but for the high price a night I am angry. We stayed at a true budget motel on the way home that was MUCH cleaner and the property was better kept.

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