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Hotel Indigo Birmingham Five Points S - UAB

1023 20th Street South| Birmingham Alabama | 35205| United States| 1-205-9339555| Email Hotel
1-205-91756421-205-9339555
Hotel Review
Guest Reviews
Hotel Indigo Birmingham Five Points S - UAB

Hotel Indigo Birmingham Five Points S - UAB

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 158 reviews
85%
Recommend This Property

Ratings Breakdown

158reviews

  • 5 Stars
    93
  • 4 Stars
    37
  • 3 Stars
    11
  • 2 Stars
    11
  • 1 Stars
    6

WORSE stay for Platinum Elite member in the last 20 years!!!

By

December 11, 2018

platinumelite

I stayed at this hotel in November 2018. I had stayed at this hotel in the past and was pleased with the experience. The evening I checked in there was very little hot water - warm at best. The following morning there was zero hot water and it actually felt like it was being chilled. The temperature this day was in the low 30s so hot water and getting a shower before the business day started was important. I called the front desk and they were already aware from other complaints. I waited as long as I could but they were unable to fix it. I checked out and went to another brand hotel. The hotel staff apologized and offer points to cover another nights stay. This NEVER HAPPENED so I called again and they apologized and said they would get it going. NEVER HAPPENED. I called again and they apologized for a third time and said they would take care of it. NEVER HAPPENED. I called again to leave a message for the manager and NEVER GOT A CALL BACK. I've been a IHG member for decades but if my company treated our clients this way, we would be out of business. Curious to see if I get a response from this review. :(

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