27 Sinclair Boulevard Tòa nhà 1
Brantford, ON
N3S7X6
Canada
Nhận phòng: 3CH
Trả phòng: 11SA
Tuổi nhận phòng: 18
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Đánh giá của Khách
Mỗi đánh giá và xếp hạng mà chúng tôi nhận được đều được xác minh để đảm bảo rằng chúng tôi chỉ hiển thị thông tin được cung cấp bởi những vị khách đã thực sự lưu trú tại khách sạn.
94%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 4,6
94%
Giới thiệu Cơ sở này
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Good Hotel, But Disappointing Customer Service
ByCerina
tháng 7 04, 2025
The hotel itself was fine, but I was very disappointed by the attitude of the front desk staff on the morning of June 29th, which was my check-out day. My husband was driving from another city to meet me and our kids at the hotel, but he could only arrive around 11:30 AM. I asked the front desk lady if a late check-out was possible with my gold membership. To my surprise, she didn’t ask for any reason, didn’t check my room number, and responded with a firm “No, I can’t,” without a smile or any willingness to help.
Fortunately, IHG customer support was able to assist and arranged a late check-out at 12:00 PM, which allowed my husband to join us just in time, although it was still a bit rushed. The whole situation was disappointing.
Clean rooms, comfortable beds and nice atmosphere.
BởiRoger
tháng 7 01, 2025
We planned staying one night and ended up staying 5 as my wife recovered from surgery. The staff were excellent in every way. The front desk, cleaning staff and breakfast team were all outstanding. Thank you everyone!
Good place to stay during holiday.
Không có tên nick
tháng 6 20, 2025
Cleanliness, quite atmospheric made my stay enjoyable
Enjoyed my stay!
BởiMaxx
tháng 6 02, 2025
Overall my stay was spot on. Very limited breakfast choices IMO. Choices were mostly sugar based foods. One or two more items of a more protein base or veggie would balance out the heavy carbohydrate choices. Think diabetes.
Kỳ nghỉ rất tốt đẹp
BởiKippy
tháng 5 18, 2025
People and stay were very nice. It sad that being from the USA this seemed out of the ordinary. Hey Canada keep up the good work Aye, we could learn a thing or two from you’ze.
Khách sạn tuyệt vời
BởiBugsy
tháng 5 17, 2025
I was in town for business and leisure and couldn't have enjoyed my hotel more then I did. Very clean and spacious king room facing the highway. Great breakfast and just an over all great hotel. Probably the best Holiday Inn Express I've ever stayed in.
Tuyệt vời
ByCccc
tháng 5 13, 2025
Great customer service. Front desk and manager are awesome and helpful. We had an issue and it was solved very quickly.
Kỳ nghỉ tuyệt vời!
BởiMichelle
tháng 5 12, 2025
I stayed for two days, for buisness and my stay was very nice. The staff we're friendly and helpful, the amenities were nice. The room and hotel was clean and tidy, I especially appreciated the clean bathroom.
10/10
ByCChase87
tháng 4 29, 2025
We had a lovely stay at Holiday Inn Express & Suites!
Every aspect of our stay was great! Friendly staff, beautiful lobby area, comfortable and clean rooms, complimentary breakfast with so many choices, easy check in and check out. We would definitely recommend this hotel to everyone - You will not be disappointed!
Sạch sẽ và rộng rãi
BởiVincent67
tháng 4 25, 2025
Check-in was prompt and included an acknowledgement of my IHG Rewards Club membership. I checked out via the IHG app with no problems.
Room was clean and spacious, with lots of plugs and USB ports. Lighting options were excellent. No issues with noise - floor was quiet. The room came with a Keurig and a few K-cups, microwave and mini-fridge. Beds and pillows were comfortable. Window blind blocked out most incoming light.
Breakfast buffet was good, especially the pancake machine - you can't go wrong with fresh hot fluffy pancakes. The only issue I had was that the same foods were offered both mornings. Would have loved to have some bacon instead of sausages on one of the mornings.
Not singling out Holiday Inn - would love hotels to start offering the ability to access streaming services on their TVs.
Would stay again But
ByBishanjo
tháng 4 18, 2025
Staff were excellent! Had difficulty getting room temperature comfortable
Exercise room was extremely hot and attempts to change thermostat did nothing. I noticed that the bathtub had build up of shampoo or body soap on the back of tub where dispenser was. We did not use these as we brought our own. Also when we walked the stairs the stairway was very dirty, like it hadn’t been mopped in a very long time. Otherwise stay was great!
Love this Holiday Inn Express in Brantford, Ontario, Canada
ByThe Jones'es
tháng 4 15, 2025
From the first phone call making my reservation (Suhail) to checking in (Hetal) to having Christine bake us cookies on a Friday night, to Abi making sure our coffee was hot when we checked out to the behind the scenes staff in housekeeping and kitchen, this staff has it right. I don not usually write reviews but this property and team deserves recognition. It is not what we say to people it is how you make them feel. This staff is outstanding, positive, polished, professional and KIND!