1276 Upper James St.
Hamilton, ON
L9C 3B4
Canada
Nhận phòng: 3CH
Trả phòng: 12CH
Tuổi nhận phòng: 21
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Đánh giá của Khách
Mỗi đánh giá và xếp hạng mà chúng tôi nhận được đều được xác minh để đảm bảo rằng chúng tôi chỉ hiển thị thông tin được cung cấp bởi những vị khách đã thực sự lưu trú tại khách sạn.
91%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 4,4
91%
Giới thiệu Cơ sở này
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Thoải mái và sạch sẽ
Bylwalker22
tháng 5 09, 2025
Room was in great condition. The room was clean and comfortable. Hotel staff were professional, friendly and helpful. Continental breakfast in the morning had a variety of choices. I would recommend staying here.
Thiết bị xoay chiều ồn
BởiSusan
tháng 5 04, 2025
Loved the staff; everyone was so friendly. As for the room, the AC unit was quite noisy and made a rattling sound. Asked to change rooms, but the AC in that room was just as noisy. The breakfast was good and luckily we went down late (0830) as that's when they put out the bacon.
Beautiful Rooms and Amenities
BởiMary
tháng 4 27, 2025
The rooms were nice size, very clean, friendly staff, excellent full service breakfast and amenities.
Quiet, Relaxing Stay
BởiMookie
tháng 4 27, 2025
Newer hotel with good access. Very clean and quiet with ample free parking. The complimentary breakfast is quite good with a surprisingly broad selection although it gets boring after a couple of days. Omelets would be a nice touch. Overall, we had a nice stay and will return.
Noisy AC
BởiSusan
tháng 4 24, 2025
Absolutely loved the staff...everyone was friendly!!! Didn't pay attention to the amenities, so I was surprised that there was no pool. Went into the room and the AC fan was rattling, so we asked to move to a different room. We didn't move because that AC was just as loud. Breakfast was good, but there were empty spaces on the counter and one of the three silver covered dishes was empty. Breakfast started at 0630 and we went down at 0800. At 0815 they put out bacon, but it appeared that this was the first bacon of the day. I'm used to the counter space being full, so it appeared that they had a lesser Breakfast, which was odd.
Amazing, exceptional service by Nishant @ front desk
ByRitzy
tháng 4 10, 2025
Exceptional Service from Nishant – Above and Beyond!
During our recent stay, we accidentally left an important item in our room after checking out. Nishant, an attendant at the front desk, went above and beyond to help us recover it. He searched multiple areas of the hotel at different times, showing incredible patience and dedication. Once the item was found, he coordinated with us to ensure we could retrieve it as quickly as possible.
We want to extend a BIG thank you to Nishant for his unrelenting effort and compassionate assistance. It’s rare to encounter someone who cares so genuinely about guest concerns, and his kindness truly made a difference for us. The level of service he provided reflects outstanding hospitality—thank you, Nishant, for your exceptional support!
Howling wind noise in room
ByBig Paw
tháng 4 01, 2025
The wifi was not working. The front desk only apologized to me when I checked out after 2 nights stay. There was a very loud wind howling noise in my room. The heat/ac was turned off and there was no wind outside. This kept me awake all night. I complained to the front desk and showed them a video with sound. The only thing they said was "sorry to hear that sir". This is how they treat Platinum members, so i could only imagine how a lower category member would get treated.
Dịch vụ khách hàng tuyệt vời
BởiNisha
tháng 3 31, 2025
Halima was amazing. The room and hotel were very nice. Halima was an absolute angel. I’m truly so glad she checked me in and was there throughout my stay. She helped me so much. Thank you Halima
The bed and pillows were super comfortable. Probably the most comfortable hotel room I have ever slept in. All staff were super friendly and helpful
Filthy rooms and ageism
ByAbster
tháng 3 25, 2025
I stayed at the Holiday Inn Express in Hamilton and boy was I disappointed. I checked in and went up to my room to relax and unwind. Not 30 minutes into my stay until I asked to switch rooms… the blinds were broken, the carpet was bubbling up, there was dark human hair on the office chair, and I could clearly see that the floor had not been vacuumed. I tried calling down to the front desk twice with no answer; with no luck with calling I decided to go down to the front desk myself to have someone come look at the room. After having someone come to the room and look around, I was offered two options. I could either have the room vacuumed or be switched to a different room. The employees also tried to convince me that the floor was dirty because they had recently put in the ac units and must have just forgotten to vacuum, which made no sense as to how I found long, dark human hair on the office chair. I obviously took the new room as it wasn’t just the floor that was dirty.
The room I was switched into was smaller than the first room I was put into. Although this room was fairly clean, it was missing hand soap. You would think they would check the room they were switching me into to make sure it was ready for a guest. Anyways, I went down to the front desk again to ask for hand soap as the room did not have any in the bottle provided. They handed me a bottle of hand soap for me to use instead of coming into the room, using their special key to unlock the cage and switching out the empty bottle so as to not have guests steal.
Well as I was going to check out, I had asked the so called manager who was working reception for a partial refund as the room they had originally gave me was not up to standards. I was not looking for a full refund or anything of that matter but to be compensated for the added stress and uncomfortableness from the first room. They at first said they could not give me any refund, but as I kept pushing (since that was unacceptable) he said that he could only give me $20 off the first night. ONLY $20??!! A brand new hotel, with a filthy room and all they could offer was $20 off of one night? Really? This seemed like ageism to me as I am only 19 years old but if someone in their mid thirties went through the same thing, they probably would’ve gotten a room upgrade, not a downgrade. I have never received such disrespect and unapologeticness from a company. I honestly hope that people read this review to better be educated about this hotel as I am very disappointed with how I was treated during my stay.
Excellent customer service, cleanliness, and food
ByQueeny
tháng 3 22, 2025
The staff were so helpful and kind, the rooms and lobby was so clean and welcoming, the breakfast in the morning was delicious and it was filled with variety. I definitely recommend this to anyone, and will be returning in the future
Khách sạn mới đẹp
BởiEdward
tháng 3 13, 2025
We only stayed one night while traveling through Ontario but this is a nice new hotel. Staff were polite and the free breakfast was good.
Clean, Welcoming, Nice Breakfast
BởiJulia
tháng 3 06, 2025
We were treated well with friendly staff upon check-in. Our room was clean, quiet and comfortable. We thought the breakfast choices were great, lots of selection available. Overall, 5 stars and will stay again.