holiday inn express & suites Charlotte - South End

My only outstanding item has yet to be resolved...

ByLisa

tháng 7 23, 2025

I was charged twice for our stay - once upon booking (a month in advance) and then upon check out. I have called and am still waiting on a credit or a response from management. Everything else about our stay was great with an early check in, breakfast and location of the hotel for our stay.

Book somewhere else, unless you have a motorcycle

ByDMac

tháng 7 22, 2025

The parking lot would be a joke, if it were funny. The parking lot is no way to bring guests into your property. Completely unacceptable. If you want to monetize parking, at least don't put my vehicle at risk so you can SQUEEZE 5 more spots into 1 row.

Great Hotel, Great Employees, Great Location

ByCwise

tháng 7 20, 2025

Very modern and clean Holiday Inn and Suites. Location can't be beat for food and drinks in the South End area. The staff was excellent and the property is very well kept.

BởiJeff

tháng 7 16, 2025

Kỳ nghỉ tuyệt vời

ByAlli

tháng 7 14, 2025

This hotel has a great location. The staff was so helpful and friendly.

I look forward to my return every time .

ByWoody

tháng 7 14, 2025

Great staff, well located, consistently clean, and small enough to actually know people by name.

Trải nghiệm tuyệt vời

By4Loves

tháng 7 07, 2025

I wanted to express my gratitude for our recent stay at your location. My husband and I decided to get away for a couple of days to celebrate our anniversary, and we are so glad we chose your venue.
Upon our arrival, we were pleasantly surprised with a complimentary upgrade, which made our experience even more enjoyable. We would definitely stay here again and wholeheartedly encourage others to do so as well.
Thank you once again for everything!

Suitetastic, but beware of hidden costs

ByNana Lisa

tháng 7 01, 2025

The suite and breakfast were amazing. Very comfortable stay for all of us. However, be aware that hotel parking has a cost , which was not stated when booking. Also was told it would be validated when we checked in, but found that to be untrue upon checking out

NEVER STAY HERE AGAIN

Bymad guy

tháng 6 24, 2025

DO NOT CARE ABOUT THE CUSTOMER!!! CLEAN YOUR ROOM AFTER 6pm, so can take care of new arrivals first. Talked to manager, said go somewhere else next time!

Beat my expectations!

ByExcited Traveler

tháng 6 23, 2025

The Holiday Inn Express Charlotte South End was a great experience. It was my first time staying at this location and defiantly not my last. I travel north of Charlotte for business about 7/8 times a year and our meeting location has now changed closer to downtown. This location was close to our meeting spot were I could walk without working about a Uber/Lyft in the morning. The lobby was very clean and the staff was very welcoming. They have a two-sided sheet of local restaurants/bars broken down by location, drive to or walkable. This was nice to have with it being my first time in that area and I had no personal transportation. The room and bathroom was spacious and very clean. I was so impressed I shared with our group the next morning and highly recommended that those who travel the day before use that location.
The only setback I experienced was at check-in. I booked this room using our company card. I found out it is required to have the whatever card you are wanting to use at check-in. I did not have access to our company card so I had to use my personal debit card. Not the end of the world, just a tad inconvenient. Just an FYI to share. This doesn't effect my opinion or choice of stay. I will still continue to use this location as it works with our meeting location.

Arriving early

BởiBrittany

tháng 6 09, 2025

My family and I got to the hotel early and since we couldn’t check in until 3:00 we went inside and let them know we were here and were parking. While we waited we walked around. From the first interaction to the last we were greeted with smiles and friendly helpful employees. Everything was extremely clean and the beds were comfortable.

Khách sạn

BởiBrew

tháng 6 07, 2025

Costly! Mabey because of special event, being Metallica concert and official Memorial day