holiday inn express & suites Detroit - Dearborn

Hotel doesn't care about poor breakfast

ByJlinbu

tháng 7 11, 2025

First off, the hotel was modern, clean and comfortable. Check in was smooth and early check in was honored. However breakfast was not as advertised. For both nights of my stay, fruit juices were not available in the dispenser. The kitchen staff just shrugged and the front desk said "it's probably due to tariffs", which tells me they're too cheap to be bothered to restock. The hot items were fine but not rotated for day 2 and the biscuits and gravy were out all of the first day. It's a fine place to stay but be aware that the breakfast is lack luster.

Good rooms, good staff

ByEFW25

tháng 7 08, 2025

The hotel experienced a power outage on our first day there. The staff bent over backwards to help everyone in a stressful situation and were helpful and professional. Our rooms were clean and comfortable. The only downside was the breakfast was not as fresh as we would’ve liked, but the food overall was adequate and satisfying.

Close to Ford Museums

ByRobert

tháng 7 06, 2025

I would not stay as this hotel. There was a a lack of detail as this hotel. We did not get a room key during our 2 night visit. We needed to be escorted every time we needed to get back to our room. The dark shade was broken in our room. The door sweep was coming off the door. When we asked to speak to the manager, the staff told us to supply our name, email, and phone number on a piece of paper.

Key card machine out and poor front desk service

ByJJ Review

tháng 7 02, 2025

Didn't know how to work the key card machine, had an employee open our door. Morning woman at the front desk was rude and on her cell phone.

Ở lại đáng thất vọng

Bởi Bóngrổ1

tháng 7 01, 2025

From the start of our stay, this hotel was disappointing. We arrived around 7:00 to check in only to find that the system was down and they couldn't check us in. We left our number so that they could call us when we could check in. Went out, did some shopping and grabbed dinner. Called the hotel because it's now 9:30 and the system wasn't back up and running, but they have been doing check ins and taking guests to their rooms. Okay so first night not checked in till 9:30, no key cards to get into the room, outside of the tub could have been cleaner, and one of the hand towels had a hole in it. Get up the next morning had to be at an event by 7:30 AM, left the hotel, came back around 7:00 PM only to find that we had to be escorted to our room again because the system still wasn't up and running. Yes, they freshened the room; however, go to get a tissue and find that after one tissue the box was empty. Showered and headed out to get dinner. Came back around 9:30 and had to be escorted to our room again. Never have I felt so disappointed in our stay at a Holiday Inn. After all of this, no discount, nothing.

Good but should be better.

Bypnf44

tháng 6 26, 2025

The hotel was very nice. The parking was easy and near the door.
The staff was very friendly and helpful. The place was clean but I'd give it a 3 out of 5. The pool was GROSS. Dirty deck, cloudy water. I would not let my child swim in it or use it myself. The laundry room was a mess too. It did not appear that the staff put much effort into that area of the hotel. The rooms were good but the pool was terrible.

Kỳ nghỉ tuyệt vời

ByIzza85

tháng 6 16, 2025

Everything was great! More options at breakfast would have been nice but overall a nice stay.

Lưu trú gần đây

ByDave W

tháng 6 11, 2025

I had significant difficulty with my room where the air conditioning was not working. I first checked in and my key did not work so I was given another key and room. That 2nd room was warm so I turned on the air conditioning and came back later, around 11 pm to find the room was still warm. Calls to the front desk went unanswered. A trip to the front desk resulted in a 30-minute wait for someone to show up, from the parking lot. I got a 3rd key and room but the key did not work. I finally got a 4th key and room that worked but I had to move all my clothes, etc., to the new room (on a different floor) around midnight. The front desk person could have cared less about the inconvenience. Another couple had been waiting for an hour for someone to show up at the front desk. Also, (1) my bathroom vanity light did not work, (2) the window blinds were broken, and (3) the coffee machines and the pancake maker did not work at breakfast.

Passing through!

ByJose

tháng 6 08, 2025

We drove from CT to Ann Arbor and thought stopping in Dearborn for a day to enjoy the Ford Museum and tour of the Factory would be great. The hotel was fantastic. From the warm greeting when we arrived to the bright smile saying goodbye.
Room was clean, smelled fresh and linens were likewise. Bathroom had all the amenities from Dove soap products to clean towels. WiFi worked great and hotel conveniently located near major highway and the Ford Museum. We enjoyed our stay and would suggest the hotel to anyone interested.

Lưu trú trong phòng

BởiLynn

tháng 6 02, 2025

Overall good experience, clean hotel, good service

ByCXcc

tháng 5 30, 2025

Good motel friendly staff they have removed coffee makers from some rooms and the coffee machine in kitchen area seems to be down often.

Đám cưới

Bằngpaul

tháng 5 20, 2025

Good, thanks. I will take a moment to tell you about yourself. While your review will be public, you will be identifiable only by the nickname you've chosen to associate with your review.