309 State Highway 114 West
Grapevine, TX
76051
United States
Nhận phòng: 3CH
Trả phòng: 11SA
Tuổi nhận phòng: 21
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Đánh giá của Khách
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86%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 4,3
86%
Giới thiệu Cơ sở này
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Badly in Need of an UPGRADE!!!!!
ByNYC2ATL
tháng 7 15, 2025
I usually try to give places the benefit of the doubt, but this hotel was a big letdown. From the moment I arrived, there was an overwhelming moldy, musty smell throughout the hallways and room — it was impossible to ignore. The room felt damp, the carpet was old, and the air just didn’t feel clean.
To make things worse, the TV remote didn’t work. I reported it, and instead of sending maintenance or trying to troubleshoot, the front desk just kept sending up random replacement remotes — until finally, she found one to work. No apology, no real effort to resolve the issue, just one useless remote after another.
The hotel is long overdue for a serious renovation, both in terms of the building and the level of customer service. Unfortunately, I cannot recommend staying here until they address these issues.
Kỳ nghỉ tuyệt vời
ByLewkeith
tháng 7 05, 2025
We had an excellent stay at this hotel. The room was clean and the bed was comfortable. I would stay here again if I am in the area. The breakfast was pretty good as well.
Khách sạn xuất sắc
BởiChip
tháng 6 29, 2025
Very clean, convenient location, and welcoming staff. Most importantly, my wife was the inspiration for the Princess and the Pea, and she said the bed was outstanding.
Dịch vụ
BởiSherri
tháng 6 22, 2025
Will never stay here again. They just give you whatever room they have. Not what you booked I reserved a double queen bed room and got one king bed for myself and my 19 yr old grandson. He is not going to sleep in the same bed as me. He had to sleep in the sofa which is not what I paid for. Very poor service or caring
Dịch vụ tuyệt vời
ByHotel Stay
tháng 6 21, 2025
I wanted to give a shout out to Brie she was very helpful and accommodating. I hate to switch some stuff around and she was very helpful. She was professional and very friendly.
Great Jet Tub
ByDmoe
tháng 6 12, 2025
Stay last weekend for a staycation with the wifey for an affordable anniversary get away. We got the room with the jet tub, and it did not disappoint. The tub was clean, and the water was hot. I think we stayed during some kind of baseball tourney but were not bother by kids or sound. The only downfall was we were told the pool closed at 10pm and when we got back around 10:30 and then stepped out an hour later there were people in the pool still. Not that it was a bother but would have been nice to know we could have swum longer.
It was ok, could have been better.
ByGorkhas
tháng 5 29, 2025
Location was really close to DFW which was very convenient. Bed was comfortable. However as we entered the room there was some sort of mildew/mold type of smell. Then floor on carpet always felt moist, so I always put on slipper to walk around.
Stayed there for 3 nights, first morning did not get housekeeping in our room. Had adjoining room booked, bed there was made with fresh towels. Next day had to specifically request housekeeping.
Breakfast was ok, sadly on our last day, pancake machine was broken, and kids could not enjoy their pancakes.
It is an old establishment, so lots of wear and tear could be seen in bathroom. There was sewer like smell when showering. Then the shampoos were really put up in height that a short person like myself had to climb on the bathtub to squirt them.
Trải nghiệm tuyệt vời
ByJesus
tháng 5 16, 2025
During my stay at the hotel, the only drawback I encountered was the television entertainment. It would have been preferable to have a smart TV for a more modern and flexible viewing experience. Aside from that, my overall experience was excellent.
Dịch vụ tuyệt vời
ByTrekker13
tháng 5 09, 2025
The hotel was a bit tucked away but in a great area. We felt welcomed and comfortable.
Wonderful ,friendly staff, comfortable bed and clean hotel
ByCornell25
tháng 5 04, 2025
They will pick you up from airport with a smile, they greet you when you arrive. They are clean, comfortable rooms. They have a delicious breakfast with many choices! Beautiful pool. Beautiful people.
no support for lower back and bed too soft, had to sleep on top of pillow to have firmness
Byjerrydidit
tháng 4 18, 2025
everything but the bed was excellent. I like a somewhat firm bed and unfortunately mine gave my neck and lower back pain. sleeping on top of a pillow to add more firmness helped
Dọn phòng
BởiSd3205
tháng 4 16, 2025
I like this hotel because it's one of the very few that actually have jetted tubs in the rooms and a hot tub outside that works but I'm giving the review I am simply because if you plan on sleeping in don't go here check out is at 11:00 right I didn't ask for a late check out nothing like that 11:00 is when I'm expecting to leave at 9:00 a.m. housekeeping starts knocking on the door open in the door and they came back every 30 minutes housekeeping I'm like I'm still here hello way to have the initiative but at least make sure your guests are gone before you start knocking on their doors and trying to enter the room 2 hours before check out come on