1931 Prairie Crossing/Parallel
Kansas City, KS
66111
United States
Nhận phòng: 4CH
Trả phòng: 12CH
Tuổi nhận phòng: 21
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Thành phố Kansas - at the Legends "/>
Đánh giá của Khách
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79%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 4
79%
Giới thiệu Cơ sở này
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Good place to home-base for a NASCAR race weekend
ByChris
tháng 5 17, 2025
It was a nice little hotel room for a good value.
It was clean, modern and comfortable.
We liked the continental breakfast.
We didn't notice any noise from other guests or neighboring businesses.
It's about 2 miles from the Kansas Motor Speedway. We walked to the track.
Lưu trú phút cuối
ByMiddleAgedMom
tháng 5 16, 2025
Nice hotel. It actually has a hot tub! Very clean, quiet and spacious. The front desk gal upon check in and the gal upon check out were very friendly and accomodating. I would definitely stay here again if I ever vist KC again.
So so at best. Would give another try in future
ByCandi
tháng 4 28, 2025
Things most definitely could have been better. Cleaner. As many housekeeping staff there you’d think things would be a little neater.
Đội ngũ nhân viên vượt lên trên
ByArdy52
tháng 4 26, 2025
It was a busy weekend - ball games - which caused some confusion in booking, but the staff handled it with total confidence and ease. The room was comfortable, food was good, shower could have been a little warmer, but then I LOVE hot showers. Pool was nice
Friendly staff, very clean facility
Bybudb618
tháng 4 21, 2025
The Desk clerk was very polite and professional, facility was clean, breakfast was hot and fresh
Dịch vụ tuyệt vời
BởiKelly
tháng 3 29, 2025
Great location and staff. Bed was comfortable as well but the pull out bed was not but most aren’t. The pool did need cleaned. The water was cloudy and had way too much chlorine in it. Breakfast was good, we wish we had an option for whole milk for our toddler but we had brought some.
Chỉ cần ok
Bởikhách du lịch
tháng 3 27, 2025
Third floor room window would not close. No screen. I reported this to the front desk. All rooms were booked for the evening. Room change was not an option. No compensation or discount given or offered. Elevators also broken at time of stay.
So many broken things
ByTnonn
tháng 3 13, 2025
The elevator was broken, the bed was broken-like to the point my son would almost fold inside of it& staff said they’d fix it but never did.
The breakfast was always empty when we’d come down before 9am…and they made no efforts to restock it.
The cleaning staff also came into our room-when we had not checked out at 7:30 to clean it!!
Nightmare experience
BởiJLS2
tháng 3 10, 2025
Broken toilet for an entire day. Two staff told us to use public bathroom instead of fixing or offering another room. Our room was on the 3rd floor and elevator was broke. I was in a leg cast and supposed to go up and down stairs every time I needed bathroom. Breakfast was out by 830 am including coffee. Staff when approached about toilet ignored us and sat on the phone for a good 5 minutes. On checkout day we were woken up by house keeping at 745 am asking if we were checking out soon. When we complaint to manager she acted like we were crazy claiming house keeping doesn’t come till 10. Turns out of our group of 12+ rooms everyone was woken up by house keeping before 8 am. One family house keeping even tried to go in their room thinking they were checking out and son was still trying to get ready. Water pipe was broken near lobby with ceiling tile crumbled on floor they put cones around it and water still running out of it. No one seemed to want to put effort into the place. Manager has kids on site while working.
Absolute nightmare
BởiJLS2
tháng 3 10, 2025
Came with a group and what a nightmare this entire weekend was. Elevator worked occasionally. Day two of our stay our toilet quit working and two employees told us to use the first floor public bathroom. Not one offered a new room. Mind you I was in a cast/walking boot so using the stairs to begin with was extremely difficult. Breakfast was hit or miss whether there was food for us. Coffee gone at 8 am. Water break in the ceiling so ceiling tiles broken on the ground around it and cones just put up. And to top it all off house keeping woke us ALL up at 745 am asking if we were checking out soon so they could clean our room. Manager claimed housekeeping doesn’t come till 10 am and apparently I was lying. Well every one of our group was woken up the same way. I will never be back to this hotel. I prefer one with a toilet.
Thoughts on our stay
BởiChỉ tôi
tháng 3 04, 2025
Staff was again helpful and polite this was our 2nd stay at this holiday Inn. We checked in and were assigned a room 111 on the first floor this was different than the room on the 2nd floor listed on the reservation print out. We asked for a move as the toilet seat was missing a bumper pad. Making for a rocky sit.
We were then assigned to room 141at the end of the first floor. The bathtub plumbing access was missing a cover, the wallpaper was wrinkled in the bathroom and in the room above the desk area.
As reward members we expect one of your best rooms. Not one in need of maintenance.
We visited the pool and hot tub area. There was only one towel we called using the pool phone and were told it would be a few minutes. After about 10 minutes we dripped to the room.
Not safe, Horrible stay
ByMDEP
tháng 3 03, 2025
Upon arrival we were disappointed with the lack of snow plowing in the parking lot and walkways. It limited parking and you had to walk in the street because the sidewalks were unusable. Within the first 15 minutes of our large group block arrival one was given a key to a room with people in there and one was given keys to a dirty room. Overnight my car (and 6 others) were broken into. There are no security cameras on site. The hotel offered one of our nights to be compensated. As much as they would like to act like it “doesn’t ever happen”, I would be cautious to believe that. I was told by other people in our group at other close hotels that they have signs posted in their lobby saying they have had recent break ins overnight and to secure all valuables and be cautious. Our refrigerator froze (on the lowest setting) and exploded our drinks all over. The ice machines were not working. The one and only elevator was broken several times and unusable. Our showers were also sometimes decent, but for the most part they were ice cold. Breakfast was your typical hotel breakfast foods, but they struggle to keep the food stocked. We had housekeeping multiple times enter our room without knocking or announcing themselves. We also had a front desk staff yell and swear at our teens for simply walking in the door and walk to the elevators to go to their rooms.
I was told to contact the GM, but was refused to be given his contact info. I was told by the assistant GM to email her directly and she would personally have a conversation with him and get back to me. I have emailed and also sent a follow up with no response from either the GM or assistant GM. A very disappointing stay and even more so that the managers refuse to follow up with communication even after saying they would.