holiday inn express & suites Loma Linda- San Bernardino S

Average Room

ByFirst time

tháng 7 20, 2025

Upon my arrival the desk clerk had to get the manager involved in finding a handicap room which I had reserved. A room was found on the main floor just past the conference rooms. My room was big enough to move around in and the bathroom was adequate. The desk chair fell backwards when I sat down. The bed was uncomfortable and to soft for me. The window unit works fine however the wall thermostat did not control it. I had trouble sleeping the whole night and left very early the following morning

Incidental fee charged non working tv rude staff

Bởikhách hàng thường xuyên

tháng 7 18, 2025

Unfortunately check in was very slow. Had two rooms one of which the tv did not work until the last day after requesting it be fixed 3 times. Asked for change to do laundry they did not have any was told could use an ap which did work. Purchased laundry detergent and desk person said they had no change for a ten dollar bill. Went back next day to pay for it and desk clerk tried to give us $7 in quarters for change. That would have been nice the day before when we were trying to do laundry and needing quarters. Breakfast had to wait over 30 minutes for eggs to be brought out. Person mopping floor in lobby rudely told my wife to move as he wanted to mop where she was sitting. Crack heads in parking lot everywhere security needs to do their job instead of sleeping in a car with a strobe light flashing thinking that will keep undesirable people away that should not be on the property. Also observed several people sleeping in the parking lot in cars and also seen people walk in and sit down to eat breakfast that were obviously not a guest. Upon check out was told incidents fee would be released. Guess what I got charged and will be calling and disputing.

LOVED Everything EXCEPT the $14/night parking fee

ByAndyauandy

tháng 7 13, 2025

Nice clean hotel and friendly staff that make your stay wonderful and up a nice hot breakfast available every morning.

However, it is unconscionable, inappropriate and wrong to charge for parking in an open lot without any security precautions, gates and putting the entire risk of vandalism and/or theft on the guest.

It's just a money grab in my opinion and does not respect me as a guest.

Bởimichael

tháng 7 10, 2025

Clean Hotel but horrible beds

ByWiseman

tháng 7 10, 2025

Hotel was clean, staff was friendly and breakfast was good but the beds were incredibly hard like sleeping on a board. The thermostat on the wall also didnt seem to change the temperature in the room.

Dịch vụ khách hàng

ByMari

tháng 7 08, 2025

Yes night auditor that worked from Sunday to Monday morning July 7th. I didn't catch his name from his name badge because I was so exhausted. And day employees were also great.

Excellent hotel group

ByCheap

tháng 7 05, 2025

I’ve stayed at several different hotels/ motels over the last 20+ years Holiday inn express so far has them all beat. You get a 5 star stay for the price of a 2 star hotel always clean always friendly

Khách sạn tốt nhất

ByBoba

tháng 6 30, 2025

Good, would recommend to those who need it fosho. and staff is like a family

Excellent Stay at the Holiday Inn Express

ByHotelHopper284

tháng 6 30, 2025

From the moment I checked in until the time I left, every aspect of my stay at the Holiday Inn Express & Suites  Loma Linda was perfect. The room was spotless, modern, and comfortable, with plush bedding and a quiet atmosphere that let me recharge each night.

Breakfast set the tone for each day. The variety was impressive with fluffy eggs, savory sausage, fresh fruit, and those famous cinnamon rolls. Everything was always hot and well‑stocked! A special shout‑out to Justin, the breakfast attendant who kept the buffet immaculate and greeted every guest with a genuine smile. His attentiveness and constant readiness to lend a hand made mornings feel warm and welcoming.

Customer service throughout the hotel was equally outstanding. Tony, the General Manager, seemed to be everywhere at once: answering questions at the front desk, recommending local restaurants, and even helping carry a bag when I had my hands full. His “whatever you need, we’ve got it” attitude set a wonderful tone for the entire staff.

I also have to recognize Saaid, the houseman, who was consistently cheerful and proactive. Whether I needed extra towels, directions to the fitness center, or just a friendly chat in the hallway, Saaid delivered with genuine warmth.

With attentive staff like Justin, Tony, and Saaid, plus clean rooms, a hearty breakfast, and a convenient location near Loma Linda University Medical Center, this hotel checks every box. I’ll absolutely be back the next time I’m in town, and I recommend it to anyone looking for a stress‑free, hospitality‑driven stay.

Good place with a couple drawbacks

ByDaniel

tháng 6 13, 2025

I stayed here while attended a couple meetings at nearby Loma Linda University. Nice newer place. Great breakfast that fortunately opened earlier than advertised. Two drawbacks:

First, the shower was only really warm...never did get hot (and I'm no one of those people looking for scalding). That wasn't terrible given that it was hot outside but would've been dreadful in colder weather.

Second, the carpets needed cleaning. Various stains, presumably from coffee.

Không ấn tượng

Bygalbert

tháng 6 06, 2025

The pool was dirty, the hot tub had a cigarette and other things floating, two of the chairs were broken.

Chất lượng

ByRichie D

tháng 5 31, 2025

The staff at check-in was professional and polite.