holiday inn express & suites Toronto - Markham

So very helpful!

ByMarkham

tháng 7 19, 2025

We frequently visit Markham , Ontario area, we always stay at the Holiday Inn Richmond Hill, Ontario properties. We have known most of the employees there. Everyone of them always try to helpful. Really appreciate the CAN DO attitude. Suggestions: put microwave back in each room also lift up the mini refrigerator with a platform - it is getting harder for us to bend down !

Overall great but the laundry was bad

BởiWong

tháng 7 09, 2025

This was my second time staying here. Overall everything was great but there was a lack of diversity in the food of the breakfast. It was the same food for two days and I hope there will be an improvement. Another problem was the dryer not functioning well. Normally the clothes would dry after one use but after my first time of drying, the clothes were still really wet as if during the hour it had done nothing. I needed to pay extra for a second dry. I spent two hours just to dry the clothes. I told the staff at the front desk about this frustrating situation and he gave me a compensation on my second dry. I met another guest using the dryer after me and he told me the next morning that he also had the same problem. I recommend your machine to be replaced, it is malfunctioning. I would not stay at your hotel if laundry is needed for the next time.

Friendly staff & nice location

BởiSherry

tháng 7 05, 2025

Have stayed at this hotel a few handful of time before and it's always been great. Everyone has always been so friendly and accommodating. And the location is pretty central to everything we go to. I wanted to jump on to review to point out a specific employee that made me want to leave a review. Marie B in housekeeping was soooo friendly and anticipated my needs when I wasn't even thinking about it.

Yes, I would recommend this property... I dont know why it says I wouldn't.

Toronto Richmond Hill

BởiBrad

tháng 7 01, 2025

Hotel was clean and conveniently located near all the things we wanted to do.

Nơi tuyệt vời.

Bởi Smokeguy

tháng 6 30, 2025

Nice hotel, very quiet. Close to a lot of restaurants and shopping. Highway access to the 407 and Highway 7 are very good. Down side, no lounge for Platinum or Diamond members.

Don't request an extra bed - only have garbage

Bởi khách du lịch trên toàn thế giới

tháng 6 20, 2025

The hotel property in general is fine,standard fare for a Holiday Inn express. The staff is great, the management is a complete disaster. The utter lack of caring and the selfish incompetence was completely unacceptable.

We had a terrible issue with the mattress in the pull out couch, and subsequently the same with a roll away cot. Both of these had a very thin mattress on which sleep was impossible.

After a 1 hour discussion with 3 different people, the hotel GM finally said both or rooms were now complimentary, but we should checkout the next day and find other accommodations. We had 2 rooms booked for a 3 night stay, with 2 adults and a young child in each.

Housekeeping came up with a solution that nobody in management thought of; we were provided with mattress toppers, which somewhat reduced the mattress springs from sticking out into the body.

More discussion, and then we were offered compensation in the form of points. This was completely unacceptable as the issue was not more points, but the failure of all the management to initially agree there was a problem with the beds, provide a comfortable bed.

Thinking outside of the box, housekeeping provided an idea that turned out to be an acceptable short-term remedy. Nobody in hotel management was willing to accept any responsibility at all, and left us to our own device. Hats off to housekeeping!

Buyer beware. If you have an unusual problem , you're pretty much on you own. In my mind, this terribly disgraceful treatment, especially from the the general manager is not what should be expected from an IHG property. As a Diamond / Platinum member, this shoddy treatment is both surprising and unacceptable. Personally. After being a member for so many years, mainly problem free, I'm dismayed at the selfish, uncaring treatment we received.

I will definitely contact a senior customer service manager a IHG, to voice my utter displeasure

ByCacves

tháng 5 24, 2025

nice people. very welcoming. I had a good stay in a very convenient area.

A great hotel!

BySeth Granville

tháng 5 17, 2025

This hotel was modern, immaculate, and has an excellent location convenient to many parts of Toronto. The room was well appointed, and the breakfast selection was excellent.

Great service made up for mediocre breakfast

ByTom263

tháng 5 02, 2025

This location is very convenient because of it's proximity to shops and restaurants and highways. The staff were outstanding because they were friendly and courteous and helpful. The breakfast was not very good but it was free sand there are many other restaurants nearby if needed. Overall a good experience and good value.

Very Good Stay Indeed

BởiHari

tháng 4 24, 2025

Room was clean and staff is extremely friendly.
Coffee is really good. Breakfast is good but not for longer stay.
Hot Tub was really good inside the room. Pool was very good as well.
Overall good experience.

Trải nghiệm kém

ByVolleyball Mom

tháng 4 05, 2025

The hotel itself was clean and inviting but out room 410 had some issues. The beds were uncomfortable, the heat/ac didn't work, even after someone came to fix it, so it got warm during the night instead of cold and the room did not have a microwave. We have stayed at many holiday inn's and this one was by far the worst.

Dịch vụ tuyệt vời

ByKingEfi

tháng 4 02, 2025

I feel I am home everytime I stay in this location. Very clean inside and out of the room, washroom are clean all employee are nice and very approachable especially front desk excellent customer service.
Thank you so much to
Ms Therry M. & Mr Patrick
Amazing customer service.