6100 Hwy 7
Vaughan, ON
L4H 0R2
Canada
Nhận phòng: 3CH
Trả phòng: 12CH
Tuổi nhận phòng: 21
Khi bạn đặt phòng trực tiếp với chúng tôi, chúng tôi cam kết bạn sẽ luôn nhận được mức giá trực tuyến thấp nhất. Nếu bạn tìm thấy một mức giá tốt hơn ở một nơi khác, chúng tôi sẽ khớp với mức giá đó và tặng bạn gấp năm lần Điểm IHG® Rewards, tối đa là 40,000điểm - để bạn có thể tập trung vào kỳ nghỉ của mình, chứ không phải của bạn ví tiền.
Phòng của bạn được đảm bảo.
Chúng tôi không tính bất kỳ khoản phí đặt chỗ nào khi đặt phòng trực tiếp với chúng tôi.
IHG coi trọng quyền riêng tư của bạn và làm việc để bảo vệ bạn. Tất cả các thông tin cá nhân bạn cung cấp được mã hóa và bảo mật.
|
Vaughan-Southwest "/>
Đánh giá của Khách
Mỗi đánh giá và xếp hạng mà chúng tôi nhận được đều được xác minh để đảm bảo rằng chúng tôi chỉ hiển thị thông tin được cung cấp bởi những vị khách đã thực sự lưu trú tại khách sạn.
94%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 4,5
94%
Giới thiệu Cơ sở này
|
Không đạt tiêu chuẩn IHG
Bởi khách du lịch trên toàn thế giới
tháng 4 25, 2025
As a Platinum member, I am a regular at Holiday Inn Express properties as well as their other banners. There is lower level of quality and attention to the "small things" at this property.
The property location is in a plaza that's still under construction, and is satisfactory depending on your preferences. However, signage is nonexistent when entering for the 1st time, as there are intersecting roadways with no directions as to how to arrive at the hotel front. Same is true when tying to exit.
The main deficiency is found in the bathroom. Although large and reasonably appointed, the lighting is insufficient. The water pressure in the shower is very weak, almost down to a trickle. After 3 maintenance visits, where the shower head was replaced each time, there was no noticeable improvement. This points out that maintenance staff are not familiar with plumbing, as after I inquired after each visit, I was told that this was the best they could do. Completely unacceptable.
Front desk clerk Kimberly is rude. Very rude. My wife was insulted by her attitude and the tone of her voice in a conversation. Without a suitable conclusion to the discussion, she was told to take it up with IHG. And that's exactly what I did.
The room size was excellent ( I was upgraded due to status), and the amenities reasonable.
The breakfast room and selection was pretty much the standard fare as found in most other Holiday Inns. The staff was very pleasant and accommodating.
The pool area is large, and spacious. It appears to be clean. There is an insufficient amount of towels on hand, which is not properly monitored by housekeeping.
Common areas were clean and spotless.
There is a need for improvements, and based on that, I would loosely recommend this property
One of the Most Unprofessional and Sketchy Hotel Experiences I’ve Ever Had
ByLuo41
tháng 4 18, 2025
If I could give zero stars, I would.
When we arrived, the pullout couch was disgusting. We had to request sheets and pillows just to make our own bed. The walls were so thin we could hear everything, so forget about getting any sleep.
But the condition of the room was only part of the problem. The staff behavior was what really pushed this experience into disturbing territory.
We were in town for a wedding but received a family emergency call and weren’t sure if we’d be returning that night. So we put our luggage in the car just in case. Suddenly I started getting calls from the hotel because the maid had gone into our room and reported that we didn’t leave any luggage. I cannot emphasize enough how creepy and invasive that is. Why is a staff member snooping around and keeping tabs on whether guests leave bags behind? It was beyond unprofessional.
I explained to the front desk (a woman named Linda) that we might not return that night due, which she then pressured us to “make a decision” by 6 p.m. It felt like they were trying to double-dip—charge me while re-renting the room. Even after asking if management could approve a refund, I was told they’d look into it, but no one followed up. I had to call again during the wedding ceremony, and still no action was taken. In the end, I never received a refund or even a partial refund from the manager, who I believe was Kimberly. And yet, I was still asked to leave a positive review. The nerve.
I paid for the room. My whereabouts, my luggage, and whether I return or not should not be monitored or questioned. The entire stay felt sketchy, invasive, and stressful—on top of being flat-out uncomfortable.
I absolutely do not recommend this hotel. Between the filthy conditions and the shady, overbearing staff, it was one of the worst hotel experiences I’ve ever had. I will be telling everyone I know to stay far away.
Ở bất kỳ nơi nào khác trừ ở đây
BởiKelly
tháng 4 07, 2025
Hello
This is the first time at this hotel and our experience was not what we expected from IHG. This is also the first time I’ve ever written a review on a hotel and my experience with it. We have stayed at several hotels. We travel a lot for business as well as leisure. I had no issues with the hotel appearance, cleanliness or the rooms. Our issue was the extreme noise level. I see others have also reported this in the recent reviews. Perhaps I should have spent more time reading reviews before choosing this hotel. There were hockey teams there the night we stayed and it was so incredibly loud into the early hours of the morning. I didn’t use self checkout the next day because I wanted to let them know of our experience in person. When we checked out at the desk the clerk was the one that said they had hockey teams staying and that they had several complaints. He then said I should have called security to inform them . This never occurred to me to call for noise issues. I asked for a manger to speak to and he said one would call me at the end of day as they have no management on till 3 pm. I never heard back. I finally contacted the night manager the next evening after I still didn’t receive my call from her. However this call was more disappointing than the experience of staying overnight with very little sleep. During the call with the desk manager I was told the check out clerk never told me there was a hockey team there and I never asked for a manager to call me back. First and foremost how would I know they had a hockey team and how would I know they had no daytime manager if I didn’t request it while leaving? I also reached out to IHG and was offered 15000 points credited and I said no I will be speaking to the manager so they are made aware of the experience. This most likely was a big mistake because the response from the hotel manager in regards to my concerns and experience was indifferent. Also the manager explained that it’s brand hotel to decide how IHG members are welcomed when checking in. Although we were verbally acknowledged for being a member this was the first time we didn’t get the complimentary water and little bag or extra points that we get when we stay with other IHG hotels. I was told that other IHG hotels shouldn’t be doing it and that they don’t need to. It goes a long way for that little extra effort. In fact she said they only do this extra welcoming for the platinum or diamond members.i have been with IhG for I think 13-15 years. I guess club members don’t matter. I was once a platinum member with IHg but now belong to other hotel brands that I have the credit card points for. These brands of hotels make all rewards members feel welcome not just the higher status members. Regardless if I’m no longer a platinum member the way you are welcomed makes a huge impact and first impressions mean everything. I will be reaching out to the general manager and will also follow up with IHG. If you are considering booking at this hotel I would recommend asking if there are teams or tournaments going on and ask for a different floor from them. As others have said the rooms are very spacious and clean, the area is a little further but this will also depend on what you are doing and where. The most disappointing thing about this experience is the dishonesty from the clerk at the desk upon leaving. Clearly he doesn’t remember customer concerns and has no issue altering facts. Im really disappointed with this IHG hotel and honestly I would not recommend anyone to stay here with the lack of customer service.Read google reviews about other guests interaction with the front desk, the noise level and the very inaccurate responses to guest reviews from the hotel.
Kỳ nghỉ tuyệt vời
ByHotel Stay
tháng 3 28, 2025
Very clean and staff were friendly. Within walking distance of restaurants. Pancake maker for breakfast was a bonus. Comfortable bed for a good nights sleep.
Very clean hotel with great staff
Bằngcách rất hạnh phúc
tháng 3 23, 2025
I would definitely recommend this hotel to others. The staff are always very friendly and helpful with anything we need. The aesthetics of the hotel are very nice and make it very welcoming. The tv channel selection was very poor the option of accessing our streaming apps would be a very good addition.
Kỳ nghỉ tuyệt vời
ByBrigitte
tháng 3 18, 2025
Easy check in, clean and well looked after hotel. Breakfast was great and offered something for everyone. The room was large and comfortable, clean and met expectations.
Dịch vụ đặc biệt
ByNonoza
tháng 2 21, 2025
We checked in the weekend of the snowstorm. We couldn’t drive back to Niagara Falls and decided to book for the night. From the sec we walked in the concierge was so welcoming and polite. The room was super clean and the bathroom spotless. We enjoyed the hot shower and comfortable bed. They granted our request for late check out. What started off as a horrible weekend ended up as a romantic weekend getaway. Thank you for the amazing hospitality.
Nhân viên
BởiDonnyB 74 ISH
tháng 2 19, 2025
The front counter team Kim, Kim B, Mankomol and Ayasha are awesome. They look after all my needs and I never have to ask twice. Also Jot and Davinder also do an awesome job in the kitchen and open up early for me every morning do I dont have to wait in line, and the food is always cooked to perfection. I have been staying here for over 8 years all because of the staff and the way I get treated.
Chuyến công tác
BởiIceprincess
tháng 2 10, 2025
Thật nhanh chóng và dễ dàng để nhận phòng và trả phòng. phòng đẹp và sạch sẽ, mặc dù có vẻ như có rất nhiều tiếng ồn vào ban đêm trong hội trường.
Dịch vụ
ByFrank
tháng 2 04, 2025
Nice Hotel - lựa chọn bữa sáng tốt. Các kênh truyền hình cần được mở rộng. Không có kênh phim thích hợp.
Cần thêm một số khăn trải giường trong tủ quần áo
Kỳ nghỉ hoàn hảo
Bởi khách du lịch trên toàn thế giới
tháng 1 03, 2025
Mặc dù có vị trí hẻo lánh, nhưng đây là một khách sạn tuyệt vời với nhiều Tiện ích cho một kỳ nghỉ cuối tuần. Đôi khi, có các đội thể thao trẻ em lưu trú ở đó, vì vậy một số ngày cuối tuần có thể bận rộn hơn những ngày khác. Trước khi đặt phòng, bạn luôn có thể hỏi lễ tân.
Các phòng trên các tầng cao hơn, thoải mái, lớn và rộng rãi. Phòng tắm khá tốt với góc tắm vòi sen mở và khu vực quầy bar lớn. Giường, ghế và ghế sofa đều rất thoải mái. phòng ăn sáng có sức chứa lớn, đồ ăn ngon hợp lý và khu vực được giữ sạch sẽ, gọn gàng. Hồ bơi thật tuyệt vời và khăn tắm được cung cấp.
Đây là lưu trú thứ 2của tôi và tôi giới thiệu cơ sở này.
Kỳ nghỉ tuyệt vời!
BởiElizorge
tháng 12 31, 2024
lưu trú của chúng tôi thật tuyệt vời. Sự sạch sẽ của khách sạn thật tuyệt vời và bản thân phòng của chúng tôi rất thư giãn. Nhân viên rất chào đón và lịch sự. Chắc chắn sẽ giới thiệu và lưu trú một lần nữa.