19621 International Boulevard
SeaTac, WA
98188
United States
Nhận phòng: 3CH
Trả phòng: 12CH
Tuổi nhận phòng: 21
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Đánh giá của Khách
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87%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 4,3
87%
Giới thiệu Cơ sở này
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This hotel needs DEEP Cleaning and Air Fresheners
BySaharablue45
tháng 7 23, 2025
The shortcoming of this hotel is a management issue, not a problem with the staff. The staff were friendly and accommodating, serving the guests with warmth and courtesy. This hotel needs a DEEP Cleaning. The public carpeted floors are filthy. Air Fresheners must be in short supply because this hotel smells horrible. The floor outside of my assigned room (315) has squeaky, weak floorboards. The stains on the arms of the sofa, chairs, and the room carpet are disgusting. Clean the corners of the room and remove stray hairs in the shower. The elevators are small and always slow.
The staff member, Sarah, went above and beyond to assist me with transportation to the hotel. All the front desk staff members were great and helpful, always providing service with a smile. However, management should provide adequate support to the staff to enable them to continue doing a great job; it is apparent they are understaffed and overworked.
Bàn lễ tân
BởiJoell
tháng 7 23, 2025
I had a problem with a double booking and one person at the front desk was very helpful. However, two others were rude and I felt that I was bothering their work. The other 2 front desk people gave conflicting information that I had to check out and check in 3 times.
Seattle sleepover
BySeattle sleepover
tháng 7 21, 2025
Excellent stay. Super friendly staff from top to bottom. Sarah is by far the Holiday Inn staff member we have ever had. Hotel is very nice. The shuttle service was great as well.
Tired travelers
ByKay Kay
tháng 7 18, 2025
We had stayed at this site before and felt a better value than what we got this trip. Especially with the addition of the parking costs which we were not made aware in the booking process. We did feel the room charge was expensive especially since we were there such a short time.
Sea-Tac stay
ByStacey M
tháng 7 14, 2025
Waiting for the shuttle from the airport was really our only complaint. Due to the driver waiting for all the members of a large party, the "every 30 minutes" guideline, did not apply, and we ended up waiting 45 minutes. We regret not taking a cab, but we waited thinking "any second now...". Other than that, our stay was great. The breakfast was perfect, every space was clean, and our room was very comfortable, having everything we needed.
Predatory Parking Practices - bad for employees
BởiTravis
tháng 7 14, 2025
My wife and I had a 5am flight out of SEATAC Thursday July 10th. We live two hours from the airport and decided it would best to drive the night before and stay in a hotel instead of getting up at 1am to get to there. We checked in between (I believe) 9 and 10pm with the intention of being there until about 3am. At most five or six hours.
Why, when I'm paying for such a short amount of time, are I going to be charged over $20 for a parking spot?
Anyone in the org chart who has worked in a customer facing role can explain how this invites conflict between employees and customers. It puts them in a place of either following the corporate policy and making the customer unhappy or agreeing with the customer and finding ways to subvert the fee in order to keep the customer happy.
I can recognize and appreciate that parking in and around the Seattle airport is a topic that could fill many large books but this feels like an opportunity where the lodgings can set themselves apart as opposed to joining in on the "don't miss out on this revenue stream" train.
It's so incredibly transparent when that is happening, it's always in a little acrylic paper holder at the front desk.
Not a Happy Camper
Byarjay74
tháng 7 13, 2025
As a IHG member with Elite status I was not pleased to be charged for parking. Sorry, but this is a “money grab”. So the posted rate is not the rate, period. I’ve stayed at hundreds of properties across the USA, Canada and Europe, so let this trend stop. I have other chains I can go to, and now your property and other IHG’s think this is good for business. It’s not a gated lot, and I saw no Security Guard, so why do you think this is warranted ? Bad move. Yes, I did object at the front desk.
Second point. Your hallways are a mess. They are dirty, floors and walls. Elevator was no prize either.
Third, your breakfast bar was a bit confused, and there was a lack of items like milk and cereal, items empty on the bar, etc.
I hate to have to draw all this to Management’s attention, but I’m calling it out as an embarrassment to the IHG group of hotels.
Tìm một khách sạn khác
ByNot asking for much
tháng 7 13, 2025
There are other properties in the immediate area with the same or similar amenities. You should stay at one of those properties instead.
This property is poorly managed - the manager is never present. Staff telling us that the manager would be in the next day. This went on for 4 days straight, manager was never present. Messages left, phone calls never returned. What did get a response was opening a case with IHG directly. That got us a return call a little over an hour after initiating that claim.
Toilets flush in a funky way. This is apparently standard for conservation efforts. That’s fine. But please NOTIFY guests to expect this. Then A/C units are not functioning. They are either controlled by a wall thermostat or directly at the A/C unit. But this is for the guest to figure out. Again, no notification on how this works in each room.
Manager was not reachable, not present and did not return messages left. Manager blamed staff. Staff telling guests they are leaving messages and putting notes in the reservation. Someone somewhere is lying.
Beds are very comfortable. Shower design is great. The rest though - save yourself the stress. Stay somewhere else.
Nice room, nice stay
ByRoberto
tháng 7 12, 2025
We stayed one night only because we had our flight next day early in the morning.
As usual everything was ok.
I suggest to have more people helping at the front desk thank you.
Roberto
Cruise to Alaska
ByMargie
tháng 7 12, 2025
Stayed here the night before and after our 7 day cruise. The hotel is a great value, the staff were professional and friendly, the property is clean and well kept. We would stay here again if we come to Seattle again.
Dịch vụ khách hàng tuyệt vời!
ByChaps
tháng 7 08, 2025
The staff went above and beyond. They were so responsive and helpful. I would definitely stay there again.
Kỳ nghỉ tuyệt vời
BởiSteph
tháng 7 07, 2025
Clean and spacious rooms with great staff and good breakfast options.