2730 North Main Street
Walnut Creek, CA
94597
United States
Nhận phòng: 3CH
Trả phòng: 12CH
Tuổi nhận phòng: 18
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85%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 4,2
85%
Giới thiệu Cơ sở này
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Good place for leisure stay
ByNishe
tháng 7 10, 2025
I was here for business; here are pros and cons with regards to my stay.
1. Pros
Good hotel rooms, spacious and clean.
Free breakfast
Front desk available all the time
Microwave & fridge at the hotel room is a convenience
Value for the price you pay.
2. Cons
Poor Wifi speed which was a big turn off. The highest speed I could get was just 20 Mbps and sometime no connectivity at all. It was very frustrating as I was in a business trip
Guests were noisy in the lobby area, and it was hard to work from there as well.
I kept hearing automatic voice all night (probably some emergency vehicle parked near my room window), so it disturbed my sleep....
Overall, I recommend this hotel if you are on a family trip. Lot of guests here were families who stayed for leisure. It should be improved for people to stay here for business
The hot tub wasn't working 😕
ByDeee
tháng 7 09, 2025
I am a mom who is able to take my kids on one or two little overnight trips during the summer. And I always book a hotel that has a hot tub so I can relax after a long day of running around, while the kids swim. I asked when checking in if the hot tub was working and they said yes, everything is great. We went to the pool right away.
The hot tub jets were not working - no bubbles. I told staff. They told me it was working - I said no, it's not. They said they'd have their maintenance look at it. Ok...Second night - still broken and no update as to why. Big disappointment. They need to make sure its working at all times or at least let guests know when/why its not. This is a feature many people specifically book hotels for - I certainly do. I chose this hotel over another for the hot tub. So - I won't be recommending this hotel based on the condition of the hot tub and the lack of care or communication from staff.
Don’t Stay in 153
BởiGary
tháng 6 26, 2025
It pains me to leave this review because we absolutely love IHG. Firstly, the customer service is mostly excellent and I wish I could take the front desk staff with me in every hotel I stay in. They're always smiling and they try to help. I would give the customer service overall 5 stars. I feel like there's something lost with onboarding, or training of new staff. As an example, I needed laundry service. When I went to the front desk, I asked about the laundry order form that was in the closet in my room. The individual I was speaking with told me that I could do my laundry on the second floor using the machines. I reiterated that I did not want to do my laundry, didn't have time and there was an order form in my closet with a bag. It indicated I could send out for laundry and it would be same-day service if dropped off at a certain time. The other front desk agent who is generally always there, doesn't seem to offer a lot of help in training although this person has been here a while. I finally muddled through that business and actually the same-day laundry service worked out fantastic! I had to wait until the next day to check in with the morning staff because the afternoon staff did not know. Saying that, I have to give a huge shout out and props for the one front desk agent, Tom, who delivered exemplary five star hospitality service. Tom should be working at a five-star property, he was amazing on both of my stays.. He goes above and beyond, and is the one who consistently does.
The last time I stayed here, 3 months ago I stayed on the second floor in a king suite. The rooms are a little outdated with some rust and blotchy spots in the bathroom and in the main room. The bathroom was OK, but the products are all Dove, so super, super fragrant, not at all pleasant. If you have an allergy or sensitive to fragrance, do not use any of their products, bring your own hand and body soap and shampoo and consider! There's a plastic shower curtain that sticks to your butt, so beware. I appreciate the microwave and very cold refrigerator and entry space with the coffee maker! Unfortunately, my window overlooked the HIE dumpster and trash area or where people go to smoke. That wasn't so good, but oh well.
Right now I am I staying on the first floor in room 153. I do not recommend this room. It’s a King room with extra space, and the extra space is nice. Once again a microwave refrigerator, Keurig coffee pot and a nice entry (with a haunted hall light that flickers, just like my precious room). It was good for space. The room is a little outdated... the coffee table, couch, and amenities look like they came from a garage sale.. The bed is not comfortable, hard with a thin pillow top or mattress pad.The pillows are OK. The bathroom once again had the egregiously foul smelling super potent, granny perfume Dove products. The only amenity was a shower cap. The shower bathtub combo did not drain!! I don't take long showers, but by the end of my 4-5 minute shower, the water rose halfway up the tub. It just does not drain. It takes 15 to 20 minutes. Each time I went to the tub shower for my next shower I had the joy of using a tissue to pull out muck scum, and hair. Nice! The water pressure is super hard (probably wasteful for California?) and there is absolutely no way to turn it down without going all the way to cold. Overall, the shower and tub is NOT acceptable and needs attention. Rusted metal pieces blotchy paint that's been covered up too many times. Zero ventilation with an exhaust fan that barely purrs. I'm sorry, but IHG can do better.
Wi-Fi service is very poor. Do not plan on using your work laptop to get anything done or surf the Internet. This is one of the poorest Internet connections I have had, with the exception of Internet service on a cruise ship. Especially in room 153, I had to use my hotspot on my cell phone for any type of work on the Internet, whether it be business work, making this review on yelp, looking at Facebook or surfing and checking email.
The breakfast is great. The worker(s) in the dining area is super efficient, professional and kind and always on point. The breakfast options are plentiful and there is a large variety. The room is nice and everything is fresh cold or hot as appropriate. My only complaint about my last stay a couple of months ago was the TV had to be on, and the news was on in the morning. The news station that management chose was strongly political. In these times, or anytime actually, it's not appropriate to have one-sided political commentary in a breakfast area where you are serving multinational races and people of all faith, origins, and political parties. I would suggest something more soothing and calming, not news. Everybody has a cell phone and can access their own news channel. Let breakfast be a quiet and peaceful start to everyone's day. Try soft music or nature scenes.
Lastly, it would be helpful if IHG invested in an updated hotel key card machine. Both of my stays have resulted in requesting duplicate cards because one or both of the two cards never work properly. On my first stay here a few months ago, both cards had to be re-keyed a few times. On this current stay, I was assured that both keys would work; however, I went to the front desk, three additional times after check-in to fix the secondary card key. And it never did work, I stopped going back. Come on IHG, invest in small resources to enhance hospitality at your lower price point properties.
I have stayed in many HEI properties on the west coast and this was probably one of the most tired properties. Again, great staff.
Unfortunately, I probably will not be staying here again although I travel down to California several times a year.
Predictable Consistency
ByJoe Reiter
tháng 6 26, 2025
When going to any Holiday Inn, I know that it will be comfortable, clean, friendly, and well maintained. The consistency means comfort for me and that gives me the reassurance to know that if I ever need to book somewhere at an affordable rate.. if I go with Holiday Inn, ill be happy.
Holiday Inn Walnut Creek
BởiJake
tháng 6 19, 2025
Great stay, nice facilities, simple but enjoyable breakfast. There is a charge for parking which does not make sense as there is a lot of underground parking.
Walnut Creek Value
ByBirdy
tháng 6 16, 2025
Not only is the Holiday Inn Express on North Main a great value because it is clean, comfortable and has wonderful staff, it is less than one block away from Enterprise Car Rental. How convenient!
Good Bed! Hotel could use some renovation!
BởiMicrô4
tháng 6 08, 2025
New $15 park charge👎. Don’t think I will be staying there again!
Dịch vụ khách hàng tuyệt vời
BởiKatherine
tháng 6 06, 2025
I have been going to this particular hotel for the past 5 years and although it needs some refurbishing it still has excellent customer service, which is the most important quality I look for, next to quality of the establishment.
Overpriced, but decent.
Byedith9295
tháng 6 02, 2025
This hotel was booked more for the convenience of where we had to be. It was expensive for some of the problems it had. The staff was pleasant, so for that I am happy. The elevator was a constant issue; we had to resort to using the stairs, which was fine, but the stairs had the worst urine smell. The smell around the hotel was musky in general. The hotel really could use a minor renovation. The breakfast was ok, but at least they had it. Overall, for the price, I was not impressed.
No inspection
ByAlex
tháng 5 30, 2025
No power from bathroom outlet and the faucet is too loose from the vanity
Nghỉ ngơi
ByJollye
tháng 5 25, 2025
I like the hotel and recommend for other people to book and enjoy
Elevator too old
Bằngcách đi lại 1902
tháng 5 24, 2025
Elevator too old... Luggage trolley not manageable by front office.