Rated 4.6 out of 5 by 115
Rated 5.0 out of 5.0 by Foreigner01 Great Staff. Good value.
My staff at your hotel was simply excellent. Rooms were very good, a-la-carte breakfast a great idea, dinner when we ate there was perfectly cooked, was fresh and delicious. The best part through was your staff. Every one of them were pleasant and joy to work with. It is so very important for every guest but particularly those who are away from families for a long time that they are in a place where they feel welcomed, where staff are happy and show that to their guests and actively engage with the guests. There was only a small issue with my laundry which because I was checking out early was not dealt with but I will take that up separately with the front desk by phone. Overall I was very impressed. We both work in the service industry and so often it is the tough situations that our staff are dealing with. Your team are credit to your brand. Well done and keep it up!
November 30, 2013
Rated 5.0 out of 5.0 by Tigereg Great hotel with great prices
I stayed at this hotel back when it was a Holiday Inn 5 years ago and come to find out it was bought out and change. The rooms were upgraded from the Holiday Inn so that was a big surprise. The inside of the of the rooms were nicer than the Hilton I had just stayed at in San Diego.
My only disappointment was that when it was a Holiday Inn they had a free breakfast for those who were staying at the hotel. The breakfast at the crown plaze was only $10 for guest (Pre-Pay price at booking) which was very reasonable considering it's a nice place to dine versus your normal mid-level hotel.
I was very impressed and will stay here again next time I make my way to Costa Mesa. Location is very central to the area. You are 10 minutes from Irvine, across the street from the mall and shopping, 20 minutes from Newport Beach & Laguna Beach.
November 26, 2013
Rated 5.0 out of 5.0 by Telferdog06 Great service and helpful
I felt like I was a valued customer and that the service I received from the front desk sold the deal. Courteous, friendly, and welcoming. Good visit.
November 19, 2013