We had a good experience at the Crown Plaza mostly because of the staffs excellent customer service and we wouldn't hesitate to stay again.[Less]
Staff member shines
We loved staying at the Crowne Plaza, the rooms are light and airy with lovely view and close to the beach and local bars and restaurants. However the standout moment was the staff member who went[More] above and beyond to make our stay enjoyable.
Saturday around 6 pm it was raining quite heavily. We had booked a restaurant a short walk away, but the heavy rain made this impossible.
There were cabs clearly parked in the taxi rank out the front of the hotel, however as it was raining so heavily we asked the hotel if one could come around the the covered main entrance.
We waited for at least 10 minutes and clearly there was no taxi coming to help us out.
The young man from the hotel (and I wish I had remembered his name) got his own car and took us for dinner, refused any payment but simply wanted to ensure we enjoyed our stay. Outstanding.[Less]
Had 3 days/2 nights fantastic at Crowne Plaza Terrigal. Great staff. Terrific location. Highly Recommend it.[Less]