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Rated 4.1 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by Clean, comfortable room and great service. Two night stay for "girls weekend". Service was excellent from check-in to check-out. Front desk staff were very accommodating. Room was clean and comfortable. Pool and whirlpool were very relaxing. Breakfast selections were excellent. Nice variety. I would highly recommend this hotel and I will definitely stay here again! November 19, 2014
Rated 4.0 out of 5.0 by Excellent value for money We were only there for one night but our check in was wonderful and the young man checking us in was very personable and helpful. Our room was very clean and well decorated. Since we were a family of four we required and asked for more towels and although we did not get the number we asked for, the staff was prompt on bringing us some extra towels-at our visit time the hotel was full with a sports team of some sort so we do understand the possibility of lack of towels. The pool and spa area was fantastic and very relaxing and clean. Breakfast showed a good variety of food choices, however we found staff slow to replenish empty trays and tables and floor areas were quite messy. Our check out was not as smooth as we experienced a young man who seemed to not want to be there and was rude to both my husband and myself, short and very curt with answers. If he were my employee I might consider not having him as he made the departure not a pleasant one. November 19, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay Attending family wedding and coming from out of state found accommodation and overall service to be above expectations. and would recommend facility November 13, 2014
Rated 5.0 out of 5.0 by Restful respite I stayed for one night to get some much needed sleep. I have a one year old at home (nearby) who has not slept through the night- not even once so I needed to get some sleep. The room was clean and the bed was very comfortable. It was nice and quiet as I requested a room far from other guests. The best part was the late check-out. I was not rushed and was able to take my time and enjoy some much needed respite. Thank you Holiday Inn! November 13, 2014
Rated 5.0 out of 5.0 by Good value Good location friendly helpfull staff would go again for sure November 9, 2014
Rated 5.0 out of 5.0 by great hotel to stay in The staff was fantastic, the room was great, the hot tub was sensational, but being a chicken the pool was a little cold. Oh well even paradise can have bumps..... November 7, 2014
Rated 5.0 out of 5.0 by It's all about customer service You could be staying in a palace but if customer service is bad, your experience is less than regal. I love friendly staff, who are genuine. Nothing turns my visit sour more than people acting nice. When all the staff is friendly, you know you are in a good working environment. This is my second stay in Milford at this Holiday Inn Express. Both times I have had friendly staff from check in to check out. All my personal needs were met. I have arthritis in both knees, I want a room on the first floor near the pool. No problem. It's done. I forgot some toiletries. No problem. It's at the front desk. Yes the beds are soft; the rooms are clean; the internet is great; breakfast is tasty, but if staff is rude to me, I am not coming back. I will be back to the Holiday Inn Express in Milford, because for me, it's all about customer service. November 6, 2014
Rated 5.0 out of 5.0 by Stay in Milford-Boston This hotel is close to an outlet mall, Gillette Stadium and Boston. The hotel was very clean and the staff were very friendly. They were helpful in providing directions and dining suggestions. November 2, 2014
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