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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    88%
    Recommend This Property

    Overall Experience

    4.3

    based on 220 reviews
    88%
    Recommend This Property

    Ratings Breakdown

    220reviews

    • 5 Stars
      139
    • 4 Stars
      44
    • 3 Stars
      11
    • 2 Stars
      14
    • 1 Stars
      12

    Business

    By

    May 25, 2017

    Staff was very nice. Room wasn't real clean. Internet spotty.

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    nice room , unaccommodating staff

    By

    May 17, 2017

    club

    When I booked the room I specifically asked to check in early , as we drove from Orlando overnight. We arrived at 11.00am knowing our room would not be ready.They knew we were there and wanted to check in earlier than 3.00pm. We returned to the hotel at 2.00pm expecting our room to be ready. No room. Staff would not give us another room that was ready , so we got to our room at 3.20pm. Apologies , yes , but felt like they were not genuine. Then we were told that we would receive a discount for having to wait. Guess what , checked out and no discount. Very , very disappointed after hearing good things.

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    Best place to stay

    By

    May 16, 2017

    We have stayed here two times for a week. The office manager, front end staff and housekeeping are to be praised for their ability to make your stay great. I feel this site should be a training place for future employees that you are wanting to hire. The experience cannot be be any better.

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    Excellent overall experience

    By

    May 14, 2017

    Clean rooms, friendly employees treated with respect but most of all it feels like home when I walk in the door .

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    Great customer service very nice room

    By

    May 13, 2017

    club

    Great staff highly accommodating, very nice clean room. Affordable pricing. Had a great experience.

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    Great service

    By

    May 10, 2017

    club

    Staff was great assisting with check in. I was having trouble with IHG system and desk clerk was very helpful.

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    Great stay

    By

    May 08, 2017

    The facilities are awesome and the staff was amazing.
    Come here fairly often and love every visit.

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    Great customer service.

    By

    May 05, 2017

    I stayed here for 5 weeks while training on Fort Rucker. Ms.Luciell, Ms. Ashely and Mr. Brian were rock stars in the customer service area. Have never met such a nicer, kinder crew. They were over the top when it came to pleasing the guest. The hotel was very comfortable, house cleaning was great (Ms. Jolee) and did a wonderful job on my room. My hat is off to you all and thanks for an incredible stay. You guys earn five stars from me.
    Thanks again,
    Mr.Earl form Germany

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    Comfortable bed and great service

    By

    May 02, 2017

    club

    I had no problems during my stay and I was very happy with this hotel.

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    Comfortable Pillows

    By

    April 22, 2017

    I really enjoyed the pillows at this hotel. The staff was nice and it was easy to check in and out of hotel with ease. It is hard to find a hotel that takes pets and it was nice that we could bring our pet. We enjoyed having the chance to be able to grill and use their picnic area for our Easter Sunday BBQ. The grills could have used a little tender lovely care but they did the job. I would stay at a Candlewood again just based on they allow pets and the room was clean and had a small kitchen to store food and use if you didn't not want to go out to eat all the time. It was a great value for your buck with all the extras that are included in this hotel.

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    hotel staff

    By

    April 15, 2017

    club

    made us feel at home and very freindly always cheerful

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    Not what I expected for price

    By

    April 09, 2017

    See comments on survey explaining all the issues I had

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