Open Gallery
 Guest Reviews
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82%
Recommend This Property
Overall Experience 4.1
82%
Recommend This Property
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Comfortable stay during an evacuation
ByBruce
September 04, 2021
This was a very comfortable and welcoming hotel during a stressful period when my partner and I had to evacuate for Hurricane Ida. It was clean, quiet, and had all the amenities one needed. The staff were very welcoming and kind.
Newly remodeled 2021, quiet location
BySkepticalJohn
August 26, 2021
They were finishing up the renovations during my stay - I left toward the end of August '21. Comfy bed, kitchenette with stove and microwave. Quiet room even when the occasional neighboring room had kids - thick walks, sound deadening, not sure but couldn't hear neighbors.
Adequate
ByWcrop
August 23, 2021
You get what you pay for. The staff was friendly and helpful throughout my stay. Needs better ownership of the rooms and cleanliness throughout.
Great service, but lacking some amenities
ByDavid
August 21, 2021
I loved staying at Candlewood Suites, however, the amenities were not great. No Gym in the hotel, and the barbecue grills near the pool were barely functioning. Apparently the gas lines were clogged. There is no breakfast served at this hotel, which is the main reason I will find another IHG hotel that does serve breakfast.
Great place to stay
Bylsudduth18
August 17, 2021
Me and my son stayed overnight and got great customer service and a nice clean room. Highly recommend!
Room/Charges
ByGmama5
August 12, 2021
We booked a handicap room with a roll-in shower. We did not receive the booked room until our 3rd day at the hotel. We were charged twice for the 4 days.
Excellent Service
ByDavid T.
August 11, 2021
Very friendly staff always tending to the needs of the guests. Always that I’m in the area I will stay there.
Poor Renovation Plan
ByDisappointedinEnterprise
July 27, 2021
They needed to have a better renovation strategy, communication, crew, management, and owner. The entire time we were there the hotel was under heavy renovation and the elevator operation certificate was expired. For the type and extensiveness of the renovation that was being done while we were there, the hotel should have been temporarily closed to allow the crew to finish more quickly or HIGHLY discounted. I was not even aware of the renovation until I arrived. My brother stayed in this exact hotel in 8-9 months earlier and said it was under renovation then! That is WAY too long…
All of the staff were great. Most of the management was good. One short-haired lady (manager) had an attitude but was helpful because it was her job to be. We were on the third floor (not an issue) and my wife has to use a walker to assist her moving around. They shut-down the elevator without warning for several hours one day and my wife was forced to crawl down the three flights of stairs to get outside. This happened again but was only for an hour, hour and a half. The jackhammering and dust were very bad (especially to an asthmatic).
There were wasps in multiple locations in the BBQ Gazebo area. They were reported multiple times by different people to different people and nothing adequate was done. Several guests and staff were stung. Luckily, none of my family.
It was great to have washers and dryers available but the washers only had HOT water available. I made comment to the customer service desk, nothing changed. I also noted with the front desk (two different staff members) that our thermostat and bathroom exhaust fan did not work; nothing was done about this the entire time (5 weeks) we were there. If it weren’t for the kitchenette, I would have changed hotels within the first week.
The staff
ByCowboy
July 16, 2021
The staff was excellent and everything we asked for was no problem they we’re awesome that’s for sure
Nice hotel
Byholmes
July 14, 2021
It was good, We enjoyed our stay there. It was under construction but still very nice and clean for the most part. There is a really good steak house close as well.
Staff wonderful but room not so much.
ByExNavy
July 13, 2021
Room was dirty and pans had caked on food. Contacted Lisa at the desk and she personally took it upon herself to hand wash the pans. She was wonderful. She tried her best to make my stay comfortable. Summer also was wonderful. Even while remodeling, these two were constantly trying to keep the lobby clean. They took care of every problem I had very quickly and efficiently. They would be the only reason I would come back her to stay. Give Lisa and Summer raises and praises.
Comfortable bed and great service.
ByGina
July 12, 2021
Great staff, responsive to all of our needs, very flexible, comfortable beds and quiet. Nice park with big beautiful clean grills available for you to use.