Open Gallery
 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property
Overall Experience 4.4
86%
Recommend This Property
|
Poorly trained staff
By
August 09, 2022
Staff not very well trained and still waiting for a paid receipt from Saturday.
Would be hard pressed to stay at this hotel with the untrained staff.
Not going to recommend to any fellow travelers.
Lacking cleanliness and oversight
ByJsuds
August 05, 2022
My room was not very clean and the halls needed vacuuming. The halls smelled of pot. One night there was no one manning the front desk, just a note instructing us where to find clean up items and who to call for emergencies. On the bright side the water pressure in the shower was great.
Ok service
ByBMWone
July 06, 2022
Poor management
Poor customer service from parent organization
Overbooked
ByDisappointed Dani
July 02, 2022
Why am I being asked to write my experience again? I just did this for a prior question!
Clean and available rooms
ByLogawill
June 25, 2022
Great room and clean. Nothing wrong to post about. The place could offer breakfast which would be great but they don’t have it so nothing to do there. Nice to have a kitchen and dishwasher in the room.
Location only
ByKG49er
June 21, 2022
Located near the Louisville Airport, in a very unassuming area. Not much dining options in the area but close to highways and airport.
A great place to avoid
Bybetican2005
June 18, 2022
Went to the front desk and sign in. Was given a room key on the first floor, pulled back the bedspread and found a big stain on the sheet underneath. The room had an odor to it, so we turned on the water and ran the garbage disposal and instantly smoke started coming from under the sink. We were moved to the second floor; there the room had no smoke detector in it did have a place where one was supposed to be. The bathroom had water damage and had not been fixed so the paint was flaking off and almost looked moldy. This was one of my favorite hotels to stay at when I went to Louisville because of the location. Each time I stay here is has continuously seems to deteriorate. I travel to Louisville about four to five times a year, so this will be my last stay at this location. Added bonus, the following morning I went to make coffee in the room with the coffee make provided. They only had decaf coffee, so I went to the front desk and was told a coffee make was in the pantry. For those of age (Lisa Douglas would have been proud of the coffee) it had been setting there for at least 12 hours.
Will definitely stay here again
ByBlaze2099
June 17, 2022
I was in the hotel on business. I enjoyed the extended stay qualities this hotel offered.
No Loyalty Recognition
ByKG49er
June 17, 2022
Booked this hotel due to the proximity to the airport. I booked a 1 bedroom suite. When I arrived at the hotel, I was told there were no more suites and my reservation was moved to a standard room. Although arrived late, I had never had an IHG hotel take away my "guaranteed" room res. I also was not even recognized as a Diamon Elite Member. Disappointing to say the least.
Great accommodations and great location
ByJay Hunt
June 06, 2022
This hotel was great! The ladies at the front desk were quick and professional. My room was very clean and the layout blew my mind. It was truly a home away from home.
comfortable bed
Bydabrowneyedgirl
June 03, 2022
The room was comfortable and nice enough though there needs to be more ways to charge a phone besides unplugging the lamp. There is obviously a staffing shortage as there was no one at the front desk and you had to call and wait depending on where the staff member was at the time of the call. Hallways smelled bad and was very warm.
Poor cleanliness
ByShare@12
May 31, 2022
Room smell nasty, sofa bed and floor dirty. No sheets set for sofa bed. Mattress have a lot dirty spot and food under the mattress.