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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    92%
    Recommend This Property

    Overall Experience

    4.4

    based on 405 reviews
    92%
    Recommend This Property

    Ratings Breakdown

    405reviews

    • 5 Stars
      269
    • 4 Stars
      79
    • 3 Stars
      27
    • 2 Stars
      13
    • 1 Stars
      17

    Value

    By

    April 21, 2017

    club

    Excellent value for the price. Easy access to highways and airport.

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    Great location for the airport

    By

    April 17, 2017

    Very frustrating checking into the hotel
    The front desk clerk claimed all 4 of my credit cards were invalid in his card reader. I just used one of them 1 hour earlier for food and another the next morning for gas
    The clerk was real pain and I'll be sure to bring every card that I own so that he can get one to read. Location is great next to the airport, but staff could use some training about their job. I have stayed here before without problems

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    great service easy check in friendly shuttle driver

    By

    April 16, 2017

    club

    desk clerk was friendly and accommodating
    telephone reservations easy to make
    shuttle drive and desk clerk explained late night arrival on calling a cab

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    pleasant surprise

    By

    April 05, 2017

    club

    This was my first stay with Candlewood Suites. My room was clean, comfortable, and the recliner a nice lagniappe. Bathroom was nice. Front desk staff and shuttle guy were really nice. I ran into two single lady travelers who say they always stay there on business. Will definitely stay next time I'm in Syracuse!

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    stay in Syracuse

    By

    April 04, 2017

    what a wonderful place to stay great family atmosphere from the super friendly front desk who are always willing to help and always have cookies. to the super friendly manager Meg who is a rain of sunshine each day and always there to help day or night and don't forget the maintenance staff super guys always there for you. really great place to stop

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    Excellent Stay

    By

    April 03, 2017

    Great place for long stays. The kitchen is adequate for all sorts of cooking. I just wish if they could modernize the environmental control system.

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    Dirty rooms

    By

    April 02, 2017

    This was the second time that I had dirty bedding during my many stays at this establishment. This time the bathroom was also obviously dirty. There was dried urine on the rim. The fire alarm went off for about 20 minutes, but the staff told us we didn't have to leave as someone burned something in their room we just had to wait for the firemen to come and shut off the alarm. The front desk staff were great, very personable and helpful. The cleaning crew on the other hand leaves a lot to be desired. I was here on business and given the choice wouldn't choose this establishment again.

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    comfy room

    By

    March 30, 2017

    platinumelite

    Room was comfortable and had a recliner in it that was a bonus. Glad we stayed there.

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    Dog friendly

    By

    March 30, 2017

    Candlewood suite got everything we need, its dog friendly, Tge room is really comfortable.

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    Cozy and homelike

    By

    March 15, 2017

    club

    I only stayed one night after a conference but I didn't want to eat out alone so I stopped at a grocery store to get dinner to take back. The new mattresses were surprisingly comfortable....I never sleep well in a hotel bed and was actually surprised that I did.

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    My home away from home

    By

    March 13, 2017

    I stay at this hotel on a regular basis and I look forward to my stays here. The front desk staff is so welcoming and know me by name, and the cookies, when available, are delish!

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    Good business stay

    By

    March 10, 2017

    Stayed for business at this hotel for the third time. Enjoy the spacious rooms and bathrooms. Room was clean and bed was comfortable. Right next to airport, plane noise was more noticeable than in years past, but still slept well. Staff was courteous and helpful.

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