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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 1015 reviews
89%
Recommend This Property

Ratings Breakdown

1015reviews

  • 5 Stars
    663
  • 4 Stars
    203
  • 3 Stars
    64
  • 2 Stars
    38
  • 1 Stars
    47

Needs a face lift

By

October 23, 2021

platinumelite

Great location, wonderful staff, but old dated furnishings. Tub drained too slowly. Shuttle to the airport was very convenient.

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Nice place, could use some help in a few areas

By

October 21, 2021

We don't live far away but we like to take a couples weekend when possible and normally we stay in Syracuse so I've been to almost all of the IHG hotels nearby.
I picked this one honestly because it had the best price and we don't spend a ton of time at the hotel. This location was new to us.
First thought walking in, I thought it smelled like cigarette smoke which I'm not a fan of. I think it's because people smoke right outside the door and the smoke sits there in the lobby. I get it, how do you make guests go away from the door but that was my initial thought. The woman behind the desk was super nice and like most IHG locations the staff in my experience is always helpful. In this case, we had 2 reservations, one paid and one in points and they made sure we were in the same room each night.
Got my room preference of first floor (thank you) and walked in. Room was nice, fit the bill for what we wanted w the fridge, bed, bathroom.
Here is where I would like to make two recommendations to the owner,
#1. The tub that I stepped in felt like I was going to fall through it. It lacked basic support underneath and was unsteady as you moved. I'm 48 and healthy as a horse, this tub would not be good for someone older with poor balance. The lack of support causes the tub to make squeaking noises as you move from front to back.
Room 119 I believe, I would take a look at it sooner rather than later. I had a video of it but it wouldn't upload, just hop in the tub, you'll see what I mean right away.
#2. The design of this room is odd. (See picture) I'm no interior decorator, but there is a 1 ft pathway on one side of the bed, and the other side has a ton of room, including a chair. At night when I went to take off my glasses I have to put them on the floor along w my glass of water. I'd prefer a small night stand please.
Also, that 1 ft pathway is not big enough for a vacuum cleaner to fit into, so how is that side of the bed getting cleaned properly?
A chair next to the bed is nice, but not a necessity, so if you got rid of the chair or moved it, you could slide the bed over and now both people could have a night stand to use. The chair also covers up the one electrical outlet on that side of the room, not sure why its there. Just a suggestion to consider.
Thank you for our stay, your staff was great.

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Great staff, clean room and quiet

By

October 19, 2021

We came into town for dinner and a show. We enjoyed our stay At candlewood

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Ok one night stay

By

October 15, 2021

club

The room was clean and the bed was comfortable. Quiet. Staff was very friendly and helpful. The carpets in the hallways were buckled and not clean. Runners here and there over bad areas to prevent trippong. Elevator floor also dirty. Room showed a lot of wear...ie:. Chipped cupbosrds.

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Friendly hotel

By

October 14, 2021

It was the staff that made our stay very comfortable. Each member went out of their way to help. Ashley represent Candlewood Suites and does a great job of reflecting their motto “like home”.

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Great experience

By

October 13, 2021

Very friendly and helpful staff. Clean, large room with full kitchen. Comfortable beds. Fast WiFi and clear t.v. picture.

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Very Happy

By

October 13, 2021

Staff was very, very helpful and would have done anything to make our stay more pleasant.

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Perfect as an overnight to catch a flight

By

October 09, 2021

The staff is what made it. Friendly and interested. Price was reasonable. My only complaint is that it appears to be an aging hotel that could use a fresh coat of paint.

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Quick Stop

By

October 08, 2021

Nice hotel as expected. Shuttle service is great. Showers.... ehhh... Everything else very good.

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rooms and floors need redone

By

September 26, 2021

dirty and must smell in hallways elevator and rooms ,. Hotel needs upgrade

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Good

By

September 22, 2021

Good overall. Bed good. Kitchen nice. Room nice Overall cleanliness great

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GREAT PLACE TO STAY

By

September 20, 2021

THE STAFF WERE AMAZING. THE ROOM WAS EXCEPTIONAL. BILL, THE SHUTTLE DRIVER WAS VERY COURTEOUS AND HELPFULL. WENT FAR OUT OF THE WAY TO HELP. THE RECEPTIONIST WAS GREAT...

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