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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    82%
    Recommend This Property

    Overall Experience

    4.1

    based on 193 reviews
    82%
    Recommend This Property

    Ratings Breakdown

    193reviews

    • 5 Stars
      109
    • 4 Stars
      45
    • 3 Stars
      11
    • 2 Stars
      13
    • 1 Stars
      15

    Perfect

    By

    July 23, 2017

    platinumelite

    People are friendly, rooms, nice, kitchenette great

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    Great planned stay.

    By

    July 23, 2017

    club

    I always look forward to my stays in South Bend IN. It's away a good experience.

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    Comfortable bed

    By

    July 23, 2017

    club

    Everything about your hotel was excellent except for the experience with the sandwich. I didn't have a vehicle so my only problem seemed the be not enough places to eat within walking distance

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    Never stay here again.

    By

    July 19, 2017

    Worst service ever. Couldn't use the laundry because one person did almost 12 loads.

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    Horrible Mattress

    By

    July 12, 2017

    platinumelite

    The mattress was so bad that I needed to see the Chiropractor when I returned home. The shower head leaked so badly I couldn't get the soap out of my hair!

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    It will work

    By

    July 11, 2017

    The staff at the facility were professional and very helpful. However, the hotel itself does not match the accommodations of the other Candlewood Suites where I stay.

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    Great front desk service/questionable furnishings

    By

    July 07, 2017

    Front desk personnel were outstanding. I'm an airline pilot so I live in hotels. The manager who checked me in went well above what I consider standard service. That being said, the wireless is horrible and apparently they have consistent problems with it. I'd rate it about half a step ahead of dial up. Very few electrical outlets in the room and they were inconveniently placed. Further the chair in my room had a large tear and stain on it.

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    Disappointed

    By

    July 05, 2017

    Couldn't get checked in properly. Figured, " no biggie " that was just the beginning. Voiced my concerns at departure and was promised points and apologized to. No points, just a bad stay at a IHG property. My fault for expecting different.

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    great location

    By

    June 28, 2017

    Great location and staff the rooms were clean and it was easy to get around town from this location

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    Otto

    By

    June 22, 2017

    club

    I love this hotel and all the amenities the bed was supper comfortable I was also impressed with the kitchen which I used everything I needed was right there great laundry facilities which are free that is great. I was not impressed by some of the staff and there attitudes.

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    Amazing

    By

    June 11, 2017

    club

    Clean rooms lovely staff top notch hotel. I'm a fan of this chain simply cause it's not just a room it a mini home away from home. Pure comfort keep up the great work

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    World traveler

    By

    May 19, 2017

    club

    The staff was very courteous. The rooms are very clean. It's like home away from home. Very comfortable bed. I have stayed at this facility on numerous occasions, and it's always a great experience.

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