Open Gallery
 Guest Reviews
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90%
Recommend This Property
Overall Experience 4.5
90%
Recommend This Property
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Terrible. Gross. Disgusting.
ByDirty room candlewood
May 23, 2023
The walls had stains all over them in the bathroom, along with hair. The wall adjacent to the shower head would leak water whenever the shower was on causing a pool of water on the floor. The mattress was very old, worn and used. It was not comfortable and was very loud when barely even touching it. Everything just seemed very dirty and unclean.
Great place to stay!!
ByMandaaaa
May 23, 2023
Great hotel!! The staff is AMAZING, so friendly & insightful. Perfect for going to VA beach, or Norfolk!
It’s a Candlewood alright
ByCandice McBasketball
May 16, 2023
It’s a standard, solid Candlewood, you know what to expect. Staff very helpful. Location is a little awkward to get to, but is close to lots of restaurants.
Not Welcoming....
ByNAVYFIRE66
April 22, 2023
Was very disappointed at the lack of kindness and welcome when arriving. Reminded me of those typical movie scenes where a couple checks into a run-down motel and the desk person would rather be doing anything but checking them in. I only gave them a 2 vice 1 because the daytime person was friendly. I checked in on-line that afternoon hours before arrival. Never got confirmation the room was ready. Keys were not ready on arrival as is usual with online checkin. Never acknowledged I was an IHG member...even though I am Gold Elite...this stay makes me Platinum. Was given probably the worst room on the property. First room off the lobby immediately next to the elevator.....so lots of noise from the lobby and the elevator being next to the headboard. I guess it was maybe payback for being a US DOD traveler on orders. Thank goodness I brought a white noise machine...with it full blast I was almost able to drown out the elevator noise. The room was freshly painted...that was obvious by all the paint splatters on the kitchen floor sadly. I only gave them a 5 for flexibility because I was able to check in at 10pm...not really deserved since they had already charged my card anyway. Overall a very disappointing stay compared to my other IHG stays....very glad my wife was not traveling with me.
Hotel was fine, staff not so much
ByTPappy
March 31, 2023
We arrived around 1:00 and was told our room wouldn't be ready until around 4:00. We left and came back later in the evening. The desk clerk wasn't visible when we arrived and after a few minutes she showed up, not very pleasant or welcoming.
Meh
ByKellyDV
March 20, 2023
Booked and prepaid a room with 2 beds. We traveled 10_+ hours in a car that day and just wanted to be able to sleep. Checked in, went to our room. It's a suite (normally I'd be happy were I traveling with my husband). A king bed with a pull out sofa. Called front desk and said I have the wrong room. After a pause, she said we were upgraded. I asked to be downgraded back to the room I requested and prepaid for. They were apparently sold out and were unable to accommodate this request to get our originally requested room. Why not "ask" at check in if I'd like to be upgraded? I don't buy it at all. I'd say they overbooked and we got the last room which is the noisiest room also from street noise and hotel noise.
Too pricy for nothing other than a room
Bytm831
March 19, 2023
If you're only staying one night, this hotel is fine. The antiquated A/C meant the living room was absolutely frigid in order to have the bedroom a comfortable sleeping temperature. Had to request housekeeping to remove trash on a daily basis. Had to swap out linens and towels at the front desk- couldn't have housekeeping do that.
Very comforting stay
ByTB Business Trip
March 10, 2023
Took a last minute business trip. Went to the hotel because of coworkers past experience. Upon arriving the staff at the front desk was very welcoming and able to give information on local places to eat and how to get to the nice beaches. The hotel was clean. The snack room prices were not expensive as in most hotels. The room was large, bed was very comfortable. The room had a clean smell to it. Remotes were in plastic to let you know they had also been cleaned. The kitchen and dishware was well maintained. The only thing that was a dislike in which is not really a big deal is the shower curtain was not large enough so water was going onto the floor but there was plenty of towels to soak the water up with. Very nice hotel!!!
Rooms and staff
ByRae Enterprises
February 24, 2023
Clean rooms and friendly staff. Hotel kept clean ad well
Nice hotel
Byspanky101
February 09, 2023
Room: The room was quiet and comfortable.
Location: The hotel is conveniently located close to downtown and the beach.
Service: The front desk personnel were friendly and professional.
Amenities: The complimentary laundry facilities are a nice touch.
A very nice hotel!
ByAnfy9171
January 10, 2023
Everything was perfect! The staff was very friendly. The rooms were also very nice and comfy. Great property!
Very nice and comfortable stay
ByGerald Sr.
January 04, 2023
The location was great , the room and overall hotel stay was fantastic .