Enabling the personal wellbeing of guests and colleagues is key. IHG is working closely with medical experts to develop guidance and resources for hotel teams on returning to work and incorporating appropriate measures to enhance guest confidence and trust in our cleanliness, hygiene and safety practices in this new environment, which may include:
With updated IHG Way of Clean measures in place, we launched
the IHG Clean Promise and from 1 June 2020, guests are reassured that:
Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms. If this isn’t what you find when you check-in then we promise to make it right.
Leading this work is our Global Cleanliness Board – a group of IHG experts in operations, health, safety and guest experience colleagues working with external specialists to define solutions, advanced practice and implement processes.
Our hotel teams have appointed Clean Champions to continue building the culture of clean instilled in IHG hotels around the world. These champions will focus on guests and colleagues as they navigate the new environment and help on-property teams to consistently deliver these elevated cleanliness standards.