We’re dedicated to keeping you informed about what to expect during your stay, especially when it comes to cleanliness and your wellbeing.
With the IHG® Clean Promise, guests are reassured that: Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.
Our IHG® Way of Clean program—launched in 2015—was developed in partnership with Ecolab and Diversey, both world leaders in hygiene and cleaning technologies and services.
This ever-evolving, ever-improving program reflects the advice of regional and global health authorities, and local public health authorities in markets around the world.
IHG Way of Clean in the Greater China region will be subject to the details on ihg.com/cleangcen.
Please note that Mr & Mrs Smith hotels are part of an IHG One Rewards Program collaboration and are not IHG branded hotels; accordingly, IHG Way of Clean and the IHG Clean Promise do not apply to those properties. Mr & Mrs Smith hotels follow separate health & safety standards.