1. Contractual relationship

The term “you” will be used in these Iberostar Terms to refer to those natural or legal persons who make a reservation at an Iberostar Beachfront Resort through the IHG website (“Site”). If there is any express conflict between the Iberostar Terms and the Site Terms of Use, and the booking is for an Iberostar Beachfront Resort hotel, the Iberostar Terms apply.

For all reservations at the selected Iberostar Beachfront Resort, you will be contracting directly with the commercial entity indicated during the booking process (hereinafter, “Iberostar”), which is the merchant of record for your booking.

Information on the Site about Iberostar Beachfront Resorts is provided so that you can check the availability of rooms at an Iberostar Beachfront Resort in a location of your choice and interest. That information does not, however, create a contractual commitment. Instead, during the reservation process you will give your express agreement with respect to the dates, selected Iberostar Beachfront Resort, rate, and terms regarding changes to, and cancellation of, your reservation.

The reservation of hotel nights at the selected Iberostar Beachfront Resort implies full and unreserved adherence and acceptance by you of each and every one of the terms set forth herein. Reservations, once confirmed, are guaranteed.

Any stay can only be enjoyed by the holder of the reservation and his or her companions.

2. Reservation Changes

In the event that you wish to extend or shorten your stay at the Iberostar Beachfront Resort or modify the number or type of rooms, you must promptly notify IHG through any available means. This includes, but is not limited to, contacting the IHG customer service line, utilizing the IHG website, or accessing the IHG mobile app. Your requested changes will be arranged, depending on the conditions of the rate applicable to the reservation.

If a change of dates implies a change of rate, the rate corresponding to the dates on which the stay will take place will apply.

3. Group Reservations

Group reservations will be considered to be those in which any of the following circumstances apply:

• Reservations of nine (9) rooms or more in the name of the same holder or with repetition of holders, with identical request date, or for dates of stay that coincide in several of the days, if not all of them.
• Reservations that refer to a group, or are linked to other reservations, or those for which Iberostar has determined, based on the communications or information received, are not individual or isolated reservations.

Notwithstanding that you and Iberostar may agree on other special conditions to be applied to group bookings, the following specific payment conditions will be applied by default:

• 30% of the total amount of the reservation must be paid at the latest 7 days after the reservation is made and confirmed.
• 20% of the total amount of the reservation must be paid 60 days before the arrival date. For reservations with different check-in dates, the earliest one will be taken as reference.
• The remaining 50% must be paid 15 days before the arrival date. For reservations with different check-in dates, the earliest one will be taken as reference.
• In the event of early cancellation, the amounts paid will not be refunded.

In the case of multiple reservations (between 4 and 8 rooms), Iberostar reserves the right to subject the reservation to special conditions of payment, previous identification of the guests, and cancellation.

Group reservations cannot be cancelled. If you need to cancel a group reservation, the penalty will be 100% of the total amount of the stay, unless otherwise indicated in the conditions of the rate applicable to the reservation. If you do not cancel the reservation and do not show up at the hotel on the days reserved for your stay, a penalty of 100% of the total amount of the stay will be applied. Likewise, if you depart the hotel early, you will still be charged for the entire stay. Changes made to group reservations may be subject to penalties, and the specific penalty amount will depend on the rate conditions applicable to the reservation.

4. General Reservation Conditions

By making a reservation at an Iberostar Beachfront Resort, you agree:

• To be of legal age and to have full capacity to make the reservation, stating that you understand and accept all of the Iberostar Terms.
• That the information you provide when making your reservation is true and complete.
• That your reservation is subject to these terms and conditions and to all cancellation and no-show policies set forth herein.
• That your reservation will be confirmed by email within 24 hours from the time it is submitted through the Site. If you do not receive such an email, your reservation is not confirmed. Iberostar is not responsible if you do not receive the confirmation email due to problems with your email account or server.
• That by making a reservation you are consenting to Iberostar (or IHG on behalf of Iberostar) carrying out a pre-authorization of your payment card to check the availability of funds and the card's origin data.
• That once the reservation has been made, the electronic document in which it has been confirmed will be archived, and you may access it at any time.
• That you have made your reservation for the correct dates, number of rooms, number of people, and at the correct Iberostar Beachfront Resort. Unless expressly agreed otherwise with the Iberostar Beachfront Resort, rooms may be used from 3:00 p.m. on the day of arrival and must be vacated by 11:00 a.m. on the day of departure.
• That the conditions and price of the reservation are those set forth in the rate conditions expressly included at the time of making the reservation. That price does not include any service not specified and does not include extras such as tourist taxes (or local taxes of any other nature whatever their denomination), transfers, tips, telephone calls, laundry services, minibar or parking. Please contact your selected property if you have any questions about this.
• That you or the guests who will enjoy the reservation are the holders of the credit or debit card with which the payment is made. The holder of the credit/debit card used to make the reservation must correspond to the guest staying at the Iberostar Beachfront Resort. The credit/debit card used for the reservation may be requested upon arrival to verify that the information provided is correct. The cardholder must be present at that time.
• Depending on the selected rate, payment will be made at the time of booking confirmation or at the time of check-in at the selected Iberostar Beachfront Resort. In the second case, in the event of a cancellation or no-shows, the reservation will be canceled and you will be charged 100% of the total amount of the stay, unless otherwise stated in the rate conditions, which may be flexible and vary depending on the geographical area concerned.
• Iberostar reserves the right to modify those reservations that may be affected by a system error, third parties or other unforeseen circumstances. In this situation, you will be informed in writing of the current valid price and/or possible alternatives. In the event that the new conditions are not accepted, you shall have the right to cancel the reservation free of charge. If no response is received from you within 48 hours after the modification of the reservation, Iberostar will proceed to cancel the reservation at no cost to you.
• Iberostar reserves the right to unilaterally cancel the reservation if it identifies an issue with the credit card provided for payment; lack of conformity, non-coincidence of the cardholder with the name on the reservation or the guests who will be staying, or breach of any of the terms and conditions contained herein.
• All travelers, without exception (including children), must carry their personal and family documentation in order, whether passport or ID card, according to the laws of the country or countries visited. Minors under 18 years of age must travel with their parents or guardians or with an adult duly authorized by them, in anticipation that the same may be requested by any authority.
• Iberostar is not responsible for currency conversions made on the booking amount, either by your bank or by any third party whose intervention has been authorized by you during the payment process. Consequently, you releases Iberostar and IHG from all liability, and agree to hold Iberostar and IHG harmless and not to sue Iberostar or IHG, with respect to any claim for damages directly or indirectly related to currency conversions as part of your payment.

5. IHG One Rewards

The IHG One Rewards program (the “Program”) is offered by Six Continents Hotels, Inc. (IHG). If you are an IHG One Rewards member, your participation in the Program is governed by the Program terms and conditions, which can be found here.

6. Data protection information

The company responsible for processing your data to manage the bookings and provide the requested services at the Iberostar Beachfront Resorts, is the commercial entity identified as 'Iberostar' in these Iberostar Terms.

The company responsible for processing your data collected via the Site for communications and publicity purposes is Iberostar Hoteles y Apartamentos, S.L., with registered address at C/ General Riera 154, 07010, Palma de Mallorca, Balearic Islands, Spain (Grupo Iberostar).

You have the right to access, rectify and eliminate the data as well as other rights explained in the Iberostar Beachfront Resort privacy policy.

You may also consult the detailed additional information about the aforementioned data processing in the Iberostar Beachfront Resorts privacy policy.

You may contact the Data Protection Officer of the Iberostar group at privacy.dpd@grupoiberostar.com.

7. Applicable Law and Jurisdiction

For all bookings where a contract is established with Portal Interactiv, S.L., you expressly agree to waive any alternative jurisdiction and instead exclusively submit to the jurisdiction of the Courts and Tribunals in Palma de Mallorca, Spain.

In all other circumstances, you expressly agree to address any claims related to your stay at the chosen Iberostar Beachfront Resort with the local Courts and Tribunals at the destination.

Effective Date: December 11, 2023