How do I add my IHG One Rewards number to an existing reservation?

Open the reservation using the confirmation number and guest details. Confirm whether your IHG One Rewards number already appears and whether the guest name matches the name on your membership account.

If an account or guest details option is shown, follow the prompts to update the reservation. Because a universal online add-number feature is not available for every reservation, contact IHG Customer Care or the hotel if you need assistance associating the booking with your account.

• Have the confirmation number, hotel name, stay dates, and IHG One Rewards membership number ready.

• Ask the representative to confirm that the IHG One Rewards membership number now appears on the reservation.

You can also ask the front desk to add or verify the IHG One Rewards membership number before checkout. Make sure the name on the reservation and the IHG One Rewards account align. Adding a number does not make an otherwise ineligible rate qualifying.

Check Account Activity after checkout. If an eligible stay does not appear, use the current missing-stay support process and provide the confirmation and final hotel bill. Keep the hotel bill until the account activity is resolved.

Points and Elite Qualifying Night credit are governed by the program terms, including who stayed, whose account is attached, and who paid. Do not attach an IHG One Rewards membership number simply because the account holder made the reservation for another traveler.

Use Manage Your Reservations to review the booking and Account Activity to verify posting. Contact IHG Customer Care or the hotel if the IHG One Rewards membership number cannot be added or an eligible stay is missing.