Can I use IHG One Rewards points to upgrade my room or book a suite?
IHG One Rewards points can be redeemed for available Reward Nights, which generally apply to standard rooms. Available room types and points requirements are shown during booking and may vary for certain participating hotels or resorts. Points are not generally applied as currency to upgrade an existing reservation. Separate upgrade options may include booking a higher room type with a paid rate, an eligible complimentary Platinum Elite or Diamond Elite room upgrade, or a Confirmable Suite Upgrade selected as a Milestone Reward, each subject to applicable terms and availability.
Check what’s available before booking
Sign in to your IHG One Rewards account and search the hotel and dates you want. Choose the Reward Nights option and review the room types displayed. If an upgraded room or suite is offered for points, the required amount and applicable rate details will appear before confirmation.
Helpful tips
Do not assume every suite or premium room can be booked with points. Reward inventory and eligible room types vary by hotel and date.
Compare the room description, bed type, occupancy, cancellation policy, and any cash charges that may still apply.
Understanding upgrades
Book the room type directly: Select and pay for the upgraded room or suite when it is available as a regular paid rate.
Book an available Reward Night room: Choose an upgraded room only when it is explicitly offered in the Reward Night results.
Use an eligible elite benefit: Some elite members may receive room upgrades, but the benefit and room offered depend on the current program terms and hotel availability.
Ask about paid options: After booking, the hotel may be able to explain available paid room changes. Pricing and availability can change.
Before you confirm
Review the exact room category shown on the final booking page. A request for a suite, view, floor, or location is different from a confirmed room type. Keep the confirmation that names the room category you booked.
If you already have a reservation
Open your reservation details to see whether a room change is available. If no self-service option appears, contact the hotel or IHG Customer Care. Changing the room type may change the rate, points required, taxes, fees, and cancellation terms.
Need more help?
For available Reward Night room types, search IHG.com or the IHG One Rewards app. For a confirmed stay or upgrade request, review the reservation and contact the hotel or IHG Customer Care.