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Metrics on California Consumer Rights Handling

Where required, metrics are published for the previous full calendar year on or before 1 July of each year. If you have questions about metrics before the updated metrics are published, please contact us at PrivacyOffice@ihg.com.

CCPA Metrics Report 

(Reporting period: 1/1/2022 through 12/31/2022)

Updated July 2023

 

Request Type  Received Completed Not Completed  (Unable to Verify Consumer Identity or Consumer did not provide requested information) Mean Number of Days to Respond
Request to Know 14 12 2 21
Request to Delete 34 19 15 21
Request to Opt out of Sale 5013 4994 19 4