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Metrics on California Consumer Rights Handling
Where required, metrics are published for the previous full calendar year on or before 1 July of each year. If you have questions about metrics before the updated metrics are published, please contact us at PrivacyOffice@ihg.com.
CCPA Metrics Report
(Reporting period: 1/1/2024 through 31/12/2024)
Updated June 2025
| Request Type | Received | Completed | Not Completed (Unable to Verify Consumer Identity or Consumer did not provide requested information) | Mean Number of Days to Respond |
| Request to Know | 13 | 12 | 1 | 14 |
| Request to Delete | 112 | 91 | 21 | 6 |
| Request to Opt out of Sale | 5738 | 5738 | 0 | 5 |