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CURRENT TRAVEL
ADVISORIES

Get assistance when you need it most

Your safety and keeping you informed on travel advisories is a priority for us. Use the resources below to find updates, advisory information, and access assistance for your upcoming travel. In case of emergency, like a hurricane or other unforeseen disasters, engage with the Digital Concierge to cancel or get updates on your reservation.

Launch the Digital Concierge

For the fastest assistance with your upcoming travel plans, use our Digital Concierge. Select the hurricane help button to cancel or modify a reservation, or assist with any travel changes that may incur fees.  The Digital Concierge will assist you, or will connect you to an agent who can help. 

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Scenarios invoking the Natural Disaster policy include (but are not limited to): Mother nature issues; earthquakes, severe weather patterns, flooding
Policies for natural disasters include activating pet and cancellation policy for IHG hotels in the affected area – which require all IHG hotels within the evacuation zones or path of the disaster to accept guests with pets or cancel without penalty – until further notice.
Guest Relations: During severe disasters or events, a hotel may close it's doors. Guest Relations can assist customers with refund requests on pre-paid reservations affected by the event by capturing and sharing the details for the hotel to action upon reopening. Note: The Digital Concierge also provides this capability for your convenience.
IHG understands that from time to time bookings may be affected by weather or natural disasters that are not planned. In such cases, IHG makes every possible effort to keep guests informed and provide them with the level of service required so they can manage their bookings and plan around unforeseen circumstances. If a Travel Advisory exists, IHG will display details about the advisory, how bookings may be affected and the process for how to proceed with as little stress and inconvenience as possible.

Scenarios invoking the Natural Disaster policy include (but are not limited to): Civil unrest; protests, outbreak of war, outbreak of disease
Policies for these disasters include activating pet and cancellation policy for IHG hotels in the affected area – which require all IHG hotels within the evacuation zones or path of the disaster to accept guests with pets or cancel without penalty – until further notice.
Guest Relations: During severe disasters or events, a hotel may close it's doors. Guest Relations can assist customers with refund requests on pre-paid reservations affected by the event by capturing and sharing the details for the hotel to action upon reopening. Note: The Digital Concierge also provides this capability for your convenience.
IHG makes every possible effort to keep guests informed and provide them with the level of service required so they can manage their bookings and plan around unforeseen circumstances. If a Travel Advisory exists, IHG will display details about the advisory, how bookings may be affected and the process for how to proceed with as little stress and inconvenience as possible.