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IHG's Digital Check-In & Checkout | Stay with Confidence with IHG's Digital Check-In & Checkout

IHG's Digital Check-In & Checkout*

Want your room assigned before you arrive? Your keys will be waiting for you at the front desk if you follow these quick steps. And remember, digital check-in and checkout is optional, so no worries if you forget.

Check-in alert

Open your check-in alert

When you see the words "It's time to check in" in your email or in the IHG® App, just tap the button to get started.

Arrival time

Select your arrival time

Tell the hotel what time you plan to arrive so they can assign a room and prep your keys. We'll alert you when your room is ready for your arrival.

Room key pick-up

Pick up your room key

Look for the sign for key pick-up at the front desk and show your ID to get the keys to your room. That's it. You're all set!

ihg-digital-check-in-landing-page-division-line

Enjoy your last day without interruptions with our easy digital checkout process. Get a reminder for checkout in your email or the IHG® App, review your bill, and when you're done checking out, just leave your keys in your room and go.

Access to our LOWEST RATES, exclusive to members only

Free WIFI every time

Points redeemable for Reward Nights - now for fewer points at thousands of hotels

Stays with no blackout dates on Reward Nights - stay whenever you want

IHG Clean Promise

Good isn't good enough - we're committed to high levels of cleanliness. That means clean, well-maintained, clutter-free rooms that meet our standards, and making masks mandatory in all common areas. If this isn't what you find when you check in, then we promise to make it right.

Don't have the app? Download it for Android or iOS. Using another device is no problem. You can still check in via the web on your computer or mobile device.

*Digital Check-in is available at select hotels in the US and Canada. Digital Checkout is available at select hotels.

Frequently Asked Questions
Terms & Conditions
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions

 

Will I still get my points?


Yes! If you are an IHG® Rewards Club member, you will still receive all your points for the stay. Elite members will also have their welcome amenity points automatically deposited.

 

How will I know it’s time to check in?


If you are an IHG® Rewards Club member using the IHG® App, turn on push notifications to be notified. If you do not have the app or are not currently a member, you should receive an email before your stay notifying you that you can now check in online.

 

How will I pay for my room?


We will charge the card we have on file for your booking or the one associated with your IHG® Rewards Club account. If you do not have a card on file with us, you’ll have to check in at the front desk when you arrive.

 

What if I don’t have the app?


No problem! If you do not have the app, you should still receive confirmation emails with your reservation details. We will send you an email when you can start your check-in process and when your room is ready. This will work even if you are not an IHG® Rewards Club member.

 

Terms & Conditions
Terms & Conditions
Terms & Conditions

Digital Check-in
Service is available at those participating IHG® branded hotels capable of supporting the Digital Check-in program. Participating hotels subject to change without notice. Hotel-specific policies apply to your upcoming stay, and by using the digital check-in process you are acknowledging and agreeing to all such policies such as but not limited to pet fees, parking fees, and early departure fees, as well as to any fines the hotel may charge for smoking in a non-smoking room. In addition to these terms, use of the digital check-in process through the IHG website or IHG® App is subject is subject to the IHG terms of use.

By using the digital check-in process you are also agreeing that the hotel may place an authorization hold on the credit or debit card you provided when you booked your reservation to cover any incidental expenses incurred during your stay in addition to the total room charges and taxes associated to your reservation. This authorization hold on your credit or debit card will be released at the discretion of your card provider or financial institution if not used during your stay.

If the card associated to your stay is linked to a bank or checking account, the authorization hold placed on your account will be equal to the total price of your room, including taxes, and estimated incidentals. These funds may not release for at least 72 hours or longer after checkout, subject to the discretion of your financial institution. To update the card associated to your stay, please contact the hotel directly before completing the digital check-in process.

You will receive confirmation of your digital check-in once the hotel has processed it and assigned you to a room.  Upon arrival at the hotel, please stop by the front desk to collect your room key.  If you are an IHG Rewards member with Elite status, your welcome amenity will be IHG Rewards points that will be automatically deposited to your account. If the hotel is unable to authorize the card provided prior to your arrival, your digital check-in request may not be completed in advance, and you will be asked to present a card for authorization upon arriving at the hotel.

Digital Checkout
Service is available at those participating IHG® branded hotels capable of supporting the Digital Checkout program. Participating hotels subject to change without notice. In addition to these terms, use of the digital checkout process through the IHG website or IHG® App is subject is subject to the IHG terms of use.

By using the digital checkout process you are agreeing that the hotel may charge the credit card associated to your reservation for charges, including any incidental expenses, incurred for your stay. After you check out it is possible that additional charges that you have incurred will be added to your final bill.