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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

4.1

based on 762 reviews
74%
Recommend This Property

Ratings Breakdown

762reviews

  • 5 Stars
    320
  • 4 Stars
    277
  • 3 Stars
    90
  • 2 Stars
    40
  • 1 Stars
    35

枕头舒适

By

September 27, 2016

几种可选择的枕头类型,非常舒适
房间窗帘有些问题,望调整
酒店设施较陈旧,有待升级
大堂装修不错,但感觉闲杂人员较多

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很一般

By

September 26, 2016

入住前收到客户经理的慰问短信,提醒房间已经准备好,并且已经给升级,顿时客户关怀感觉做的很好,结果到店后,前台不但没有识别出我的白金会员身份,而且房间也有客户经理短信中说的21楼的套房变为了9楼的普通房间,在询问房间为何变成9楼并给前台看了短信后才又改成了9楼的另一件套房,难道之前短信告知已经准备好的房间不是给我的?客户体验一下降至谷底。
酒店已经20年了,房间内的设施会旧一点早有心理准备,套房居然有一个迷你厨房,这在一般非公寓酒店里很少见到,房间空间很大,电视机也是比较新的,但是找遍房间居然找不到一支笔,这个太不方便了,要随手记一些东西只能用手机备忘录。早晨退房速度也很慢,赶早班机的朋友请预留足够时间。
唯一可以认可的就是酒店的位置,就在春熙商圈,进出比较方便。
总体体验完全和皇冠假日不符,先不和洲际比,客户体验和同集团的假日,甚至假日智选都比不上,希望酒店重视一下

Posted byHotelStaff
September 27, 2016
尊敬的客人, 欢迎入住成都总府皇冠假日酒店。 感谢您将入住时的情况反馈给我们,酒店管理层非常重视,立即要求预订部门及前台核查缘由并避免此事件再次发生。 您对酒店地理位置的赞赏,我们感到非常荣幸,对设施的意见,我们亦非常重视。您提到的房间没有笔的情况酒店客房部在房间清洁期间将展开补充,非常感谢您向我们反馈意见。 您的意见对我们非常重视,它使我们明确需要改进的方向,希望有机会为您展示我们的努力,为您的商旅之星增添更多惊喜。 期待您的再次光临,祝您生活愉快,阖家幸福!
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床铺

By

September 26, 2016

club

床铺太软 一般人出行当然很好 但是对于带小宝宝的妈妈来说 太累了 对宝宝的脊柱一点不好 如果有带婴儿床的套房就好了

Posted byHotelStaff
September 27, 2016
尊敬的客人, 欢迎入住成都总府皇冠假日酒店。 收到您对酒店床铺的意见,我们非常重视,您的意见我们已做记录并与管理层分享,它将作为酒店下次设施升级的重要参照,并能帮助我们更加细心的为宾客提供服务。 再次感谢您。 祝您生活愉快,阖家幸福!
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舒适的旅程

By

September 26, 2016

platinumelite

酒店位于市中心闹市区,离我要去的目的地比较近,习惯了Crowne Plaza一贯的风格,不过这次赠送的果盘惊艳到我了,品种丰富,新鲜直送,时令水果虽然我认不全,但是同事看到后告诉我这些都是当季的,品质很不错。非常感谢,让我在Crowne Plaza体会一贯的舒适和惬意。

Posted byHotelStaff
September 27, 2016
尊敬的客人, 欢迎入住成都总府皇冠假日酒店。 收到您对酒店地理位置和品质的赞赏与介绍,我们感到非常荣幸。 愿为您的商旅之行增添更多惊喜,期待您的再次光临。 祝您生活愉快,阖家幸福!
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很好

By

September 26, 2016

platinumelite

我对服务很满意。从一开始的接待到后来的后续服务都非常专业。工作人员都很友善。下次还会继续选择IHG的其他酒店。希望以后的体验和这次一样也很棒

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枕头特别适合

By

September 26, 2016

我在其他酒店很少遇到特别适合睡觉的枕头,皇冠假日的枕头特别舒适,所以可以睡个好觉;
另外,酒店地理位置非常好,出行方便;

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床铺舒适,服务一流。

By

September 26, 2016

platinumelite

酒店大堂宽敞明亮,整洁漂亮。房间舒适、整洁、漂亮。感谢宾客关系主任Janey帮我安排房间!酒店地处中心繁华地区,餐饮、交通都非常的便利。

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Receptiona Staff

By

September 24, 2016

My booking is triple room, when i check in, the staff give me 3 single room!
WIth this incident, i had waste my time about half an hour to do check in.

Posted byHotelStaff
September 26, 2016
Dear fionapang Thank you for your feedback concerning your recent stay with us earlier this month. I am very sorry it took a longer time than necessary to check in, I understand your reservation was for a twin bedded room and the request for an extra bed had not been indicated. I do hope that your enjoyed your stay and that we might be able to welcome you back on another occasion. With best wishes William Hall General Manager
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床铺舒适,服务到位

By

September 23, 2016

客户经理有提前到店服务,很贴心。客户经理有提前到店服务,很贴心。客户经理有提前到店服务,很贴心。客户经理有提前到店服务,很贴心。客户经理有提前到店服务,很贴心。

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服务特别好

By

September 23, 2016

酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好酒店服务特别好

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服务较好

By

September 22, 2016

前台办理入住速度快,且免预售权,方便客户。客户关系主管工作认真,入住前有温馨提示,退房后有问题跟踪。

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酒店地理位置比较好,春熙路繁华商圈

By

September 21, 2016

club

酒店地理除了位置比较好,逛街、出行方便外,房间设施陈旧,酒店早餐真心一般(可能是团体入住的原因),由于是公司会议预定,入住6天不能积分。7层的房间,窗外阳台外面全是烟头,入住7层5天,全程没有拉开窗帘,入住皇冠假日,体验最差的一次。没有薰衣草的枕头。服务还可以。

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