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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
75%
Recommend This Property

Overall Experience

4.1

based on 915 reviews
75%
Recommend This Property

Ratings Breakdown

915reviews

  • 5 Stars
    387
  • 4 Stars
    326
  • 3 Stars
    113
  • 2 Stars
    50
  • 1 Stars
    39

Annual yearly visit.

By

February 28, 2017

I have stayed here many times on my visits to Chengdu and for my business travel it meets all my requirements.
The hotel is excellently managed and no problem is too much trouble for the amazingly helpful staff that have been working here for many years. This shows that the hotel has a good team of long service staff that truly know their work.

Some small comments:
Nice area to stay,
Concierge extremely helpful and knowledgeable
Very nice rooms, relaxed hotel.

For me its the only choice in Chengdu

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大使会员

By

February 28, 2017

相比较来说,前台的服务人员对于大使会员所可以拥有的权利不是十分了解。而且我所预定的房间我相信并没有免费升级到更高的级别,这是让我疑惑的地方。

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服务一流

By

February 27, 2017

club

酒店品牌和服务一致,各个方面软件和硬件设施都非常好。本人如有时间再到成都,会第一选择入住皇冠假日酒店。

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预定问题

By

February 26, 2017

打洲际的400电话预定时被告知查不到公司协议价,在公司内网上还是订到了协议价。不知道哪个环节的问题。
酒店网络可能是和公司手机有点冲突,不太稳定,经常掉线。自己的手机正常。

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空调不强,其它很好

By

February 25, 2017

platinumelite

是我最满意的酒店之一。酒店虽然设备有点老,但人员素质高。早餐质量也好。
希望以后能把空调效率提高,冬季的成都不是很冷,但还是希望房间里热一点。

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卧具舒适,位置便利

By

February 25, 2017

platinumelite

第一次作为白金会员入住皇冠,该有的待遇都有享受。
现在谈谈酒店,虽然酒店建成有年头了,但是我们所住房间应该重新装修过,比较新。酒店的位置非常便利,适合来成都办事以及旅游的朋友。

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位置一流

By

February 24, 2017

club

位于市中心出行方便,对于我们这种商务与休闲出差的客人是一个非常不错的选择,会推荐给其他有需要的朋友。

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员工专业,服务一流

By

February 24, 2017

platinumelite

感谢酒店员工提前联系并了解我的喜好。服务热情到位,员工非常专业。酒店位置也不错,出行十分方便。提个小建议,健身房是不是能装修一下增加点设备。

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服务非常棒,个别房间有些陈旧

By

February 22, 2017

酒店前台和门童、礼宾的服务都非常棒!个别房间有些陈旧,新装修的那些房间很棒,期待能有更多房间能装修出来

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枕头不错,房间稍微老了点

By

February 22, 2017

club

床边缺充电,地毯稍微老了些。服务和早餐还是不错的,下次过来还是可以住的,价格也比较满意。!!!!!!!!!!

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总体很满意,

By

February 21, 2017

一直以来洲际集团的服务没有让我失望过,清洁满分、迎宾人员有礼貌,微笑服务让人倍感亲切,有疑问能迅速得到解答。早餐水准也很棒

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设施旧

By

February 20, 2017

club

服务好 就是内部设施陈旧 床单有破洞 房间之间不隔音 与客服反映 虽然给的回复是可以调换到其他房间 但是对于收拾行李换到另外一间房来说还是比较麻烦 并且要换到的房间里还是有噪音和烟味。一开始办理check in的时候前台说把我们定的房间升级成豪华套间 结果就是普通标间 并不是传说中的“豪华间”

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