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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 1198 reviews
91%
Recommend This Property

Ratings Breakdown

1198reviews

  • 5 Stars
    788
  • 4 Stars
    251
  • 3 Stars
    78
  • 2 Stars
    54
  • 1 Stars
    27

Very Good Hotel

By

December 12, 2019

Clean rooms and grounds, excellent front desk experience.

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Excellent Hotel Stay

By

December 12, 2019

club

I have stayed at this hotel many times for business and always enjoy it and feel comfortable.

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Nice hotel

By

December 10, 2019

platinumelite

Great buffet breakfast and nice and comfortable room.

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Great hotel

By

December 10, 2019

platinumelite

Room and bathroom were vey clean. Staffs in the front desk were very kind.

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Great hotel

By

December 10, 2019

I loved this hotel. One thing I would improve? The survey is soooo long. If I say it was perfect why insist asking 30 questions?

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Disappointing stay

By

December 10, 2019

club

The first night I was there the heater did not work at all. I complained at the front desk in the morning and went to breakfast. There was a line 6 deep for the omelet chef, and all of the buffet containers were empty. I gave my breakfast coupon to the front desk and told them I didn't have a half hour to spend getting food. I ended having to pick up food on my way to work. When I got back the heater was running full blast set at 74, no message or note. I adjusted the fan to high and the temp to 72, a couple hours later I realized it was not working again. I played with the thermostat and determined that if you set the fan to anything other than low and intermittent the heater would not work. Obviously it's not wired up correctly. I made the front desk aware the next morning, and went for breakfast again. Again a huge line, but at least there was food in the buffet, cold and overcooked but better than nothing. In the past it has been much easier to get something made by the chef at breakfast, and before the recent redecorating I had no issues with the heater/AC units. I plan to stay elsewhere next time.

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Thanksgiving family trip

By

December 09, 2019

platinumelite

Overall good hotel, comfortable and clean rooms and great customer service.

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Amazing hotel

By

December 09, 2019

platinumelite

staff will bend over backwards to do what they can for you and are very friendly and courteous! Recent improvements and updates make this hotel look very sharp. Clean room and amazing experience! Definitely recommend!

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GREAT STAY!

By

December 07, 2019

The Crown Plaza King of Prussia is always my first choice when in the area. It is consistently clean and comfortable. The staff is professional and courteous. Always a great stay!

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Great experience

By

December 07, 2019

Everything was up to date and clean. Breakfast was amazing. Staff was very nice. I slept thru the night without any noise disturbances

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Pleasant hotel and room

By

December 06, 2019

Business travel for two nights. Stayed in the accessible room as it was the only King left. Shower was just warm enough; needs to go a bit warmer. Took advantage of the fitness facilities, not problems there. Other than that, very nice stay.

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insurance CE

By

December 06, 2019

club

My stay was brief, 2 days, and for business CE classes in the hotel. The room used for the classes was cold and the temperature was uncontrollable.

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