Rated 4.3 out of 5 by 120
Rated 2.0 out of 5.0 by hhistone First Time at Crowne Plaza
My wife and I have stayed at several different IHG hotels, and this was the least enjoyable experience. From broken refrigerator, to restaurant with no staff working, to noisy air conditioner, not a good weekend. I will say that the bartender, who was left to hold down the fort and had to serve a large pre-wedding party, did his best to help us during our meal, so that at least impressed me.
While I will still stay at other IHG hotels, I doubt that Crowne Plaza will make the list.
July 8, 2014
Rated 4.0 out of 5.0 by DBCD Convenient Location
Bathroom shower very awkward. Showerhead facing shower glass leaving very little room to move. Great location across from shopping mall and near highway.
July 4, 2014
Rated 2.0 out of 5.0 by ticia99 Overcrowded
When I arrieved at the hotel I had to park far away. When checking in there was people ccoming from every where I gues there was and event going on. I wish someone would have told me this I would have look into another hotel in the area. There was what sound like kids running over my head. A long walk from the elevator to my room. The nice part it was across from the mall. I didnt make it to the pool due to the amount of people on the main floor. The room was nice but not great. floor mat for bathroom when unrolled was stand with black marks. I was not impressed.
June 30, 2014
Rated 5.0 out of 5.0 by JuanM Great experience, awesome customer service
Simply put, just as expected.
Excellent hotel, very convenient location
June 30, 2014
Rated 5.0 out of 5.0 by JohnPV Great Breakfast Service Staff
Everyone was very pleasant and courteous. All the wait staff members were very attentive. Even though I did not use the chef / cook during my stay he greeted me each and every morning. A fantastic staff!!!
June 29, 2014
Rated 4.0 out of 5.0 by Softball21 Great looking hotel with spacious and comfortable rooms
I loved the look and feel of the hotel and I got a great rate and value for such a classy place. The room was spacious and comfortable and there are plenty of amenities inside the hotel. I didn't stay long enough to enjoy all the hotel has to offer. The complimentary breakfast was fantastic. My only complaints are that the bathroom door does not lock and the room doors are quite loud when they shut. Every time one shut near our room, it woke me up. All in all, I would stay here again and recommend it friends and family.
June 26, 2014
Rated 5.0 out of 5.0 by firststayhere Great hotel
The Crowne Plaza Hotel in King of Prussia was exceptional, I highly recommend it!
June 25, 2014
Rated 3.0 out of 5.0 by FrustratedinJersey bring earplugs
The rooms are very noisy. Every sound in the hallway is amplified in the room and disrupts sleep. The bathrooms have walk in showers without doors (there is a glass half wall). There is no fan so the bathroom gets very hot and foggy very quickly. Also since there is no fan, the bathroom has no way of eliminating odors... Bathroom tissue is extremely rough and is comparable to sandpaper. There was no rewards club incentives offered- like snacks/water/complimentary breakfast, etc. Overall the hotel is appealing and updated. Just needs some minor changes to improve overall quality of the stay
June 18, 2014