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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.6

based on 631 reviews
91%
Recommend This Property

Ratings Breakdown

631reviews

  • 5 Stars
    428
  • 4 Stars
    160
  • 3 Stars
    25
  • 2 Stars
    8
  • 1 Stars
    10

服务一流

By

July 21, 2017

club

服务人员,礼貌热情,解答问题非常清楚。房间够大,景观佳,干净卫生,设施完好。但酒店自助晚餐感觉还需改善,菜品种类不多,若能丰富,将更完美。另外期望能多添加亲子游乐设施,这样能为酒店带来更多客源。

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床不错,礼宾微笑暖心

By

July 20, 2017

club

房间不用说,标准的皇冠模式,地段可以,夜景好。
礼宾微笑灿烂而暖心。
前台接待办理速度有待提升,退房也是,早上赶着走的旅客就麻烦了。早餐办理快速退房还不能开发票。
早餐还可以,不过还是期望能更好

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服务可以,环境不错

By

July 20, 2017

club

服务可以,环境不错。
游泳池规模稍显小了一些。
儿童早餐半价72元, 定价稍高, 与实际用餐的性价比不成比例。

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除烟效果

By

July 18, 2017

club

刚入住时,因为有带孩子一起出行,所以特别在预定的时候注明了无烟房,但是一打开房门就有烟的味道扑面而来,实在受不了,最后要求前台更换了房间

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服务一流,软硬件都不错

By

July 18, 2017

club

总的来说,酒店硬件还不错,地处繁华核心地段,最主要酒店的服务人员都非常热情,有问题不推脱,积极解决问题。无论是酒店大堂经理还是客房服务员还是餐厅服务员的服务态度都非常好~下次也一定享受IHG的服务!

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服务不错

By

July 15, 2017

club

贵酒店员工唐静工作认真负责,尽心尽力为客户做好入住前后的各项准备。这也是我下次愿意再次入住的贵酒店的理由。从硬件设施到吃早餐,客户关怀方面并不是很让我满意,硬件设施略陈旧,早餐比假日早餐并没有太多提升,入住给的第一间房空调有问题,也只是给予同楼层置换,并未得到升级。当然,一位好的员工可以让我忽略这些问题。总体让我感到满意。

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服务一流

By

July 15, 2017

club

酒店员工的积极性服务让人感受非常不错!特别是早餐同步退房服务,节省了很多时间,省去了排队退房的麻烦!

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物超所值,无以伦比

By

July 14, 2017

酒店在绍兴绝对是最好的酒店了,没有之一。
服务很好,电梯需要刷卡才能进入,保证很好的安全性。
早餐选择丰富,很值得表扬的是还准备了一份很贴心的点心盒送给我,虽然东西不多,但是满满都是一份心意。
很感谢这么贴心的服务。
下次去绍兴还会选择。

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房间舒适

By

July 14, 2017

club

绍兴的夏天太热了,前台服务好,房间舒适,停车方便;浴室热水不够热,房间冰箱被关闭,没有酒店穿梭巴士,每次都是自己打车;

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位置好景色好

By

July 13, 2017

club

下次来绍兴还会住在这里,酒店大堂服务生很好,搬运行李咨询非常热情,也会推荐给我的家人朋友。希望酒店越做越好

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员工态度好,服务速度快

By

July 12, 2017

club

早餐不错,东西种类比较多。小朋友吃的很开心。房间大,游泳池干净。儿童设施虽然不大,但是也比较干净。遇到的工作人员态度都很好,主动帮忙解决问题。

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nice hotel in great location, service can be improved

By

July 11, 2017

platinumelite

The hotel is in a great location. Clean and comfortable rooms. On the other hand, service can be improved at places.

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