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Hotel Reviews
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Guest Reviews
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94%
Recommend This Property

Overall Experience

4.5

based on 679 reviews
94%
Recommend This Property

Ratings Breakdown

679reviews

  • 5 Stars
    467
  • 4 Stars
    154
  • 3 Stars
    30
  • 2 Stars
    18
  • 1 Stars
    10

Even Hotel What's Going on?

By

April 26, 2017

I've waited some time to make this review but after my experience this evening. I think it is about time. I am a frequent traveler and I appreciate hotels that make it easy to be a guest, easy to do my expense reports. Nothing about my last stay was good and as much as I love the concept of Even hotels, I do not think I would recommend this specific hotel anymore. I get to the hotel late on a Saturday with Reward points, but I have a full reservation for the rest of the week. In my previous stay, I was able to self park for free. Now it is $12. Look I'm sure someone is paying rent but let me tell you, Valet is $14. Let me say a couple things about parking, it is in a separate building across the parking lot and guests don't have a cart to carry their stuff, they have to trek through a residential building and then across a parking lot. Why was parking an afterthought? Why would self parking be $2 less than valet? So me carrying my bags, parking myself, taking elevator down the 5 - 6 flights and across the parking lot only has a $2 value? Why would I not pay for valet? OH because valet ends at 12 am, so if you come back after that time, you still have to self park. So on a Saturday night, at 1 am, no valet.

There are these four spots in front of hotel for valet. They are always full. I came downstairs at 1:30 am and saw this guy in the spot who clearly wasn't staying at the hotel. Okay so why do I care? Because he and his car were in the valet spots all day. So I couldn't park for valet, I had to go self park. Or when I wanted to run upstairs, I couldn't. What is crazy is the hotel is in a parking lot so WHY allow someone who isn't valet to park in valet when they can park 10 feet away and not be in valet?

Only one elevator was working, same as last time I stayed but this time it got interesting. I ended up walking up to my room three times on the 6th floor. So AFTER the walk from the parking garage, I then had to climb 6 stories. One time I just went down stairs to grab something from the hotels food selection and had to walk back up the stairs. I understand that hotel staff can't control everything but it just seems like this hotel is always understaffed. But why? Not busy enough so they are trying to run on a skeleton crew? To be honest, It's because the hotel is in the wrong place. (IMO)

Valet....here we are again, I called for my car to be brought down. I waited 10 minutes. When I got down there the valet was outside but my car wasn't. I went inside and asked front desk and they said 'oh, he went to go get it', I just assumed it was a different valet. Nope I was wrong. It was the valet who was outside and had not gotten my car. When I finally realize I'm not waiting on a second valet, he says "oh I didn't know you wanted it now" - - - So me calling from my room to bring my car down wasn't enough? Valet was not efficient, isn't worth the $14. if self parking is 12, just do valet for everybody. Makes no sense.

There was this one lady, I wish I remembered her name. She has short hair, she was working the night shift when I was there. Reach out to me and I can give you a better description. She made this trip better. I had to have my room key replaced over 7 times during my stay. I travel all the time so I'm very aware how to handle a hotel key. Even when she was busy, she would allow me to come up and make me the copy of my key and not wait for the entire line. No matter the situation, she handled it with grace and if I had to single anyone out it would be her. Who ever the manager is or was, if it wasn't her, I didn't see them during my stay. Their impact was not felt during my stay.

Now don't get me wrong, I love the ambiance lighting, the workout videos and equipment, and mostly the beds!!! I would stay at this hotel again in a different location to see if it was just the location and logistics of the hotel that made it not the best.

What led me to finally say, you know what it is time for this review. I called hotel for my bill and I pressed button for front desk, someone picked up and I began to have a call with them. I understood she couldn't get my what I wanted but I told her I needed some notes in the email she sent to accounting to get my bill. She said hold on let me transfer you to the front desk. I hold and then I get a voice mail. So ....like I thought I was on the phone with the front desk and you just didn't want to deal with my call. The issue I had was I wanted someone to take my notes so that when I received a response back I wasn't repeating myself and I knew my schedule and I may not be directly available. There is never a time where you get transferred to the front desk and get a voicemail. Ever. It may ring a long time but someone picks it up. I thought it was rude and since this is the hospitality industry it didn't sit well with me.

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Highly Recommend

By

April 24, 2017

club

Clean, comfortable and staff members were incredibly friendly and helpful. We only stayed one night and did not use the other amenities but everything seemed clean and well maintained. Plenty of places to eat and shop within walking distance and Metro was very close by.

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Convenient Hotel

By

April 23, 2017

I stayed at Even Rockville/Washington for one evening while doing business in Bethesda. It was clean, comfortable, affordable and convenient. Staff was friendly. Food was good.

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EVEN Hotel Rockville MD

By

April 22, 2017

platinumelite

The hotel's room was clean and well maintained. I enjoyed the workout gear within the room. There were several good restaurants within walking distance of the hotel. A good area for walking - the neighborhood has great shopping opportunities too.

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GREAT PRICE

By

April 22, 2017

club

GRAET PRICE, ODD PARKING...
GIRLS AT DESK SEEMED OVER WORKED AND COMPUTERS SEEMED NOT TO WORK EACH TIME WE WERE THERE

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Cool Hotel

By

April 21, 2017

club

Hip, relaxing atmosphere. friendly Staff and clean rooms at very fair prices. Would stay again in a heartbeat.

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Better than I expected

By

April 21, 2017

Clean, modern and good amenities. Staff were courteous and helpful.

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Great visit

By

April 21, 2017

club

Great place to stay! Clean, modern, updated! Very friendly and curteous staff!!!!!!

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unexpected plesurable surprise

By

April 20, 2017

club

We definitely love everything about this Hotel stay. We did not expect to be so impressed but the EVEN have certainly raised the bar when it comes to what our expectations of future hotel stays should be like!

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Clean and spacious room

By

April 20, 2017

club

Very convenient location, just a minute walk to the metro, clean and spacious room, friendly staff, we use this facility every time we visit DC area

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Excellent

By

April 16, 2017

club

I truly would recommend this hotel, my stay was enjoyable and exceeded my expectations. I will be returning in the near future to stay at this location.

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Surprising stay

By

April 13, 2017

platinumelite

I was not sure what an EVEN Hotel was until a few minutes after checking in and getting to the room. It was very modern and healthy in many ways with fitness facilities in the room and explanations running on the TV. The food options were very healthy and the place was quite progressive in tailoring to someone that could appreciate this.

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