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宾客评论
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83%
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整体体验

4.1

基于 1293 评论
83%
推荐此酒店

Ratings Breakdown

1293评论

  • 5 星级
    611
  • 4 星级
    376
  • 3 星级
    166
  • 2 星级
    83
  • 1 星级
    57

Poor Time

By

2020 十月 27

When I arrived the main desk staff was not very helpful nor very friendly

Room was quite nice clean, in the bathroom the bath had damage and so did the vent.
Felt dated and past prime.

Ordered two pints of coke in room service was asked if I wished ice, two bottles with one small glass of ice arrived.

Went for dinner the meals were quite nice but felt portion size was very small my "stuffed mushrooms" being two tiny slices of mushroom in what looked to be a kind of scotch egg.
Overall experience ok but definitely would not Reccomend feels like the standards have dropped for the holiday Inn express chain.

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Very dissapointing

By

2020 十月 26

club

We are regular visitors to Southampton and usually stay in one of the local Holiday Inn Express hotels. Booked here for a change, and thought we would treat ourselves to an Executive Room. Well, that was a big mistake! Firstly when we arrived there was no-one in reception in check us in. Waited around for 10-15 minutes, then went to the bar to see if they could help. Eventually receptionist arrived (apologetic) and checked us in. When we got to the room we were shocked how shabby and dated it was. The paint was peeling off the bathroom door (room 315), and mould on the silicon around the bath. None of the executive room extras were there (luxury toiletries, bathrobes, water, chocolates). Quick trip to reception - managed to obtain the bath robes, two bottles of water and a couple of kitkats! Receptionist didn't know anything about luxury toiletries.

When it was time for bed, we squeezed into what must be the smallest double bed available. More like a large single. I've never shared such a small bed. A very uncomfortable night, not helped by lots of noise outside in the car park from groups of youths drinking and smoking. Even watched one urinate up against the side of my car.

Fortunately, breakfast was actually very good. Very well organised, pleasant staff and great food.

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All good...almost

By

2020 十月 24

I always enjoy my stay, however, I would like to see potatoes and more vegetables on the menu as I stayed for nine nights and I try to eat healthy. I don’t eat meat or wheat so the menu is even more limited for me...but I do realise that it’s not the hotel’s job to cater for my personal needs so apart from the lack of potatoes and veg I’m happy enough.

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Friendly staff

By

2020 十月 23

platinumelite

As always Holiday Inn standards are held at this hotel, staff very engaging and friendly, helping to fill out the grab

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Our Holiday Inn Overnight Stay

By

2020 十月 22

club

We had to travel to Chandlers Ford for an early morning medical appointment which required us to stay overnight.
The hotel was ideally located for access to the hospital and was very clean and comfortable.
The Covid 19 safety requirements were very well organised and at no time did we feel under any threat.
The room was excellent value for money.
The catering was good and we had no difficulty choosing an evening meal or adequate breakfast.
We would certainly stay there again and recommend the hotel to friends.

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Amazing place to visit

By

2020 十月 21

Went to peppa pig world as the little one loves peppa stayed at the Holiday Inn would defo reccomenf it to anyone it was amazing we loved our stay the food was impeccable the staff are polite as soon as you walk in the door the rooms and service is brilliant

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Short stay

By

2020 十月 21

Excellent location close to the M3 so a great stop when travelling to the west of England. Great parking facility immediately outside the hotel
Would like to particularly mention Joe Davidovitz and his colleague Bryan Vallely for their help and service
Excellent value for money but breakfast was disappointing - maybe understandable in these trying times
Felt very safe during my short stay and my thanks to all staff concerned

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Perfect

By

2020 十月 17

Really happy with our overnight stay
Clean room
Great breakfast
Friendly staff
Perfect location

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Great for kids

By

2020 十月 16

Very friendly, helpful staff. Great with kids, small touches of cookies and milk for bed and activity packs we a big plus. Main lobby and restaurant modern, but outside and rooms tired and dated. Parking and arrival easy. Room small but adequate. Bathroom on tired side. Running bath is extremely noisy, shower not able to adjust, and thought a screen would be more hygienic and visually appealing than a curtain.
Plenty of towels, toiletries provided.
Travel cot was provided even though not requested but saved us bringing up our own. Only problem was the location they had placed it, meant baby could play with light switches.
Dinner and breakfast was nice, enjoyable, with friendly staff. Think evening meals a little over priced, wouldn’t say kids eat free as it’s recouped back in adult meal cost. None the less, happy, pleasant experience, thank you

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Fantastic stay and brilliant staff

By

2020 十月 16

platinumelite

Brilliant stay, good value, lovely start and very nice food!

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Paultons break

By

2020 十月 10

Hotel lobby and downstairs very modern and well kept, very clean.

Reception staff were great

Shame the rooms are very outdated and tatty, need redecorating and updating, carpet felt dusty on feet which I can't stand, cracks in walls, old fashioned furniture and bathroom

Breakfast service slow and limited, we were only given 1 plate of mediocre breakfast, not offered any toast, refills on drinks etc which was disappointing as quite an expensive stay.

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Very poor

By

2020 十月 07

platinumelite

To only offer 6-7 main meals on the evening menu is understandable at this time, not knowing how to cook three of them isn't. Bland and tasteless every night, I thought I had corona. I gave up sending food back years ago as all it did was make me angry, and if you were to be eating all week.......
The whole hotel looks very tired, the rooms were average, just don't have a shower at specific times or you won't get any water. sort out the visible daylight vermin problem you have, it wasn't just me that saw them!

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