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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
70%
推荐此酒店

整体体验

3.7

基于 1734 评论
70%
推荐此酒店

Ratings Breakdown

1734评论

  • 5 星级
    642
  • 4 星级
    474
  • 3 星级
    259
  • 2 星级
    168
  • 1 星级
    191

Like a new hotel

By

2019 十一月 14

club

This hotel has gone under a very impressive complete renovation and makes it a great property near the airport.

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空港近くの利便性の良いホテル

By

2019 十一月 11

club

立地が良いのでいつも利用しています。ホテルの向かえにはサクラレンタカー、コンビニ マクドナルドがあり、旅の拠点にするにはとてもいいホテルです。空港から近くロサンゼルス国際空港の渋滞にはまりにくく、すぐに空港に行けるのがメリットです。

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First room was occupied

By

2019 十一月 11

First room I was given was occupied. Did not feel safe when staying at this hotel.

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Safe and comfortable property

By

2019 十一月 10

I spent a week here on business and felt comfortable and safe here.

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Shuttle bus service

By

2019 十一月 08

If you are a business traveller, I do recommend to reserve 30-45mins time for less than 10mins ride. Their shuttle bus didn't have any fix schedule. Their frequency is limited and they have additional drop off/pick up point at LA Quinta hotel. Since they don't have any fix schedule, the guest is always late as the driver will fill up the whole car before leaving. You need to take in consideration to wait the driver to collect his tips. Hence, it is hard for you to manage your time to get into airport.

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Very Poor Customer Service -Poor Quality Hotel

By

2019 十一月 07

First of all, Staying at the hotel is average. This should not be reflective of the IHG brand. I am appalled and ashamed that this hotel centered close to LAX models this very poor image. Upon check-in, I provided an email so that I can conveniently have my receipt emailed to me upon check-out. Upon check-out on 10-23-19, I did not get my receipt. Naturally, I call the hotel and I get an answering machine to leave a message. Please bear in mind that this is a mid-day work weekday. I pressed 0 and finally, I get someone to answer. After going back and forth, I was promised that a receipt would be emailed to me. Guess what, 30 minutes have passed and I still do not have a receipt. This is pathetic, and I am horrified. I will also post this review nationally on all social media sites so that everyone understands not to stay at this particular location. I have never had such a negative experience. Customer service should be better than what it entails and it does not.

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Comfortable Stay

By

2019 十一月 07

Comfortable room and helpful staff. Bar staff was inviting and interactive. Deposit required took forever to be returned which is unfortunate.

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床品还不错

By

2019 十一月 05

入住时候服务人员服务太差
破坏整体氛围,要前台帮我查是不是包含早餐,
硬要我回答别的问题。说话语气很不客气,非常不礼貌

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Todo bien

By

2019 十一月 05

Buenas instalaciones y cercania al aeropuerto, camas cómodas buena señal de internet transporte gratis al aeropuerto

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Clean Room!

By

2019 十一月 04

platinumelite

Newly remodeled, Staff was friendly and courteous. Had a great stay and conveniently close to LAX.

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STAY AWAY FROM THIS HOTEL!!!

By

2019 十一月 04

platinumelite

UPDATE: This hotel was nothing short of a nightmare.
I received fraudulent charges on my government credit card. They charged me twice for the day I checked out on. I called the hotel to dispute these charges and was just placed on hold and then hung up on. Called back only to have a snooty female saying call back when a manger is available and offered no help.
I then called the 1-800 Holiday Inn phone number to report my issues, provided a reference # and they said a I would receive a phone call from
management from this hotel soon to rectify the issue and refund the money.
Guess what, no phone call!
I had to get my credit card company involved. It was only after I had my credit card company on the phone and demanding to speak to a manager would they let me speak to a manager. Only then did they admit it was their fault and they would refund the money.
The most frustrating part is the little help IHG provided in the situation with this rouge Holiday Inn. Really has me thinking it may be time leave IHG and put my money somewhere that they appreciate big spending members.

Below was my original review:

At check-in was not welcomed as IHG member, had to request my points to be added. I was charged for parking even though being Military I wasn't supposed to be. At checkout it was corrected.
I was not provided anything to get out of the parking lot, so had to go back down ask for my key to get out of the parking lot.
Was not offered a free breakfast, at checkout it was explained to me I should of been offered one for free being military at check-in. Did little good then since I had to catch flight.
Overall, worse check-in experience at a Holiday-Inn yet.
Am grateful I at least had a person knowledgeable at checkout to prevent me from being over charged. (clearly was not the case)

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LAX Stay, Park, Fly

By

2019 十一月 02

club

I stayed, I parked, I flew. Nice and easy. This is a great deal if you need to park your car for 6 or 7 days in a safe spot near LAX.

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