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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
83%
推荐此酒店

整体体验

4.1

基于 2007 评论
83%
推荐此酒店

Ratings Breakdown

2007评论

  • 5 星级
    930
  • 4 星级
    619
  • 3 星级
    226
  • 2 星级
    130
  • 1 星级
    102

Very Disappointing

By

2019 六月 20

club

Where to begin...when I first booked this hotel online I received confirmation that I had joined their rewards program but no room confirmation. When I called, I was told there wasn't a reservation under my name and the hotel had been sold out. I checked the website again and sure enough, sold out. I accepted this but then the next day many rooms showed up as available (I understand there can be cancellations) but at a much much higher rate. Taking advantage of the fact the Raptors were in the play off's. I managed to get the not for profit government rate honoured as I was there on business. Check in was fine but the room I was given was ridiculous! If you don't have enough space for a proper room, don't sell it as a room. You have to walk sideways to move in the room. The white duvet on one of the beds was stained and had hairs on it. The bathroom was not clean either. DISGUSTING! Please, you are in the business of offering clean hotel rooms. At the LEAST do that! The room was right across the hall from the housekeeping closets. So at 5am, housecleaning was outside my door talking loudly to one another. Later when I tried to leave my room at 8am, they were there again. Carts blocking the hall. I couldn't even fit myself and my suitcase out the door without squeezing around them. They had no intention of moving. I have to say, this hotel was asking a hefty price for rooms that night. I don't care if you are in Downtown TO, any amount of money was too much for the filthy closet I had to stay in. I am absolutely appalled! You should be ashamed of yourselves. I cannot imagine how I would feel if I booked this hotel for a pleasure trip.

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