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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
83%
Recommander cet établissement

Impression générale

4,1

en fonction de 1384 avis
83%
Recommander cet établissement

Ratings Breakdown

1384avis

  • 5 Étoiles
    762
  • 4 Étoiles
    317
  • 3 Étoiles
    124
  • 2 Étoiles
    98
  • 1 Étoiles
    83

Substandard hotel

By

janvier 14, 2022

This hotel only caters to a certain nationality. Extremely biased. Food was absolutely disgusting and the lobby smelled of it. Unfriendly staff as well.. Doesn't meet the standard and quality of an IHG hotel.

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Unpleasant Place

By

décembre 24, 2021

platinumelite

Second time I've stayed here. Front desk staff runs from brusque to jaw-dropping rude. Thin walls-- can hear all noise in halls and next room. Breakfast staff polite, but nobody seemed in charge of monitoring whether stuff had run out. Coffee even worse than you'd expect.
One good thing, it's clean. At least I didn't worry about bedbugs.
I'll be avoiding this place next time I have to visit family. You should, too.

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Bargain price clean, clean and comfortable

By

décembre 21, 2021

Easy access, lots of parking, for the area it's cheap, clean, I am sure this place has recently been renovated, lots of new stuff, nice big tv

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Great stay

By

décembre 18, 2021

I was comfortable and safe. Beds are extremely comfortable. Room was large with lots of lighting options. Plenty of areas to charge my phone. Great sleep. Very quiet.

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Housekeeping and Front Desk

By

décembre 14, 2021

Greeted by friendly, courteous front desk staff made us feel warm and at home, but the biggest turn off was the urine stain on the floor in the bathroom around the toilet. The room needed another extra coat of paint on the wall as you can see the patch patch paint/unfinished. We didn’t have breakfast because we weren’t aware. But not the biggest issue.

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Bad customer service

By

décembre 12, 2021

I had an emergency and needed to change my arrival date. it took 20 mins to get in touch with the the front desk to change my arrival date. come to find out days later that the arrival date was never changed and still charged for the night. i had to book a hotel with tan other hotel group that had better customer service. would not recommend.

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Clean room

By

décembre 06, 2021

club

The room was comfortable and clean
We did not utilize any food services as we were too disgusted to enjoy breakfast in the morning

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Great stay and great location

By

novembre 26, 2021

Friendly and helpful staff. Really comfortable beds.
Great location to plenty of places to eat.

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Stay for wedding at Westbury NY

By

novembre 26, 2021

club

See comments from survey. The hotel clearly had people staying there that were non-paying guests and that made the experience quite unpleasant. People up and down halls in middle ilof the night banging on doors and arguing. One night there was a screaming baby in the hall at 1:30....despite signs that the halls are quiet zones.

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Check your final bill

By

novembre 25, 2021

Maybe the third attempt they’ll actually post it. Room and bathroom are quite small. I don’t understand why double beds still exist in any hotel. There is literally one dresser drawer for the entire room. It is newly remodeled and it’s the nicest hotel bed I’ve ever slept on. That’s where it ends. Front desk staff are insanely rude and in the wrong profession. Their booking system needs updating so it can handle using cash and points which it can’t now. I was forced to make two reservations for a two night stay and recheck in the following Morning which was ridiculous. Front desk girl snapped that I better have a reservation. Duh. Computer system should not allow chargeS to be posted to someone’s room before they check in. I had to fight to get them removed. Left a very bad taste in my mouth

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Nice hotel

By

novembre 24, 2021

Nice place. The hotel is convenient and well maintained. The staff wa helpful and courteous.

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Comfy bed great service friendly staff

By

novembre 18, 2021

Everyone o. Site seemed friendly, rooms seemed slightly older but it has nice comfy bed and nice flat screen tv to play PS4 on. When in room. Shower didn't get as hot as I would of liked.

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