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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
85%
Recommander cet établissement

Impression générale

4,2

en fonction de 1485 avis
85%
Recommander cet établissement

Ratings Breakdown

1485avis

  • 5 Étoiles
    809
  • 4 Étoiles
    373
  • 3 Étoiles
    141
  • 2 Étoiles
    92
  • 1 Étoiles
    70

Hotel stay

By

juin 01, 2020

My overall experience was great. Comfortable bed ,friendly Staff, great location.

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Service with a smile during difficult times

By

mai 30, 2020

club

above and beyond great service. Will be a must return in the future.

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Happy customer

By

mai 26, 2020

I live staying at IHG every where I go and work and travel to different cities

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Last minute stay

By

mai 26, 2020

club

I was in the area for a social distancing visit with friends, and too tired to drive home. Great hotel all the way around.

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Friendly staff

By

mai 24, 2020

The staff went out of their way to make the stay as comfortable as possible

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OUTSTANDING SERVICE!!

By

mai 22, 2020

As mentioned from previous comments, Victor and his staff was great. They were professional and had empathy to all guests during this trying times. Any issue was addressed promptly and the friendly smile every day went a long way. I have experienced from other hotels little to know interaction but this by far has been enjoyable for myself when I was away from my family due to military obligations. Location is ideal as it is close to food and easy to navigate to other locations. Please utilize this survey when it comes to higher positions as soon as possible for the staff at Holiday Inn La Mirada. They are that good and well deserving to that next promotion. The forefront to your hotels by far.

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Great place to stay!

By

mai 22, 2020

club

Highly recommend booking a stay here. Environment is very clean and the staff was very pleasant. All my needs were taken cared of in a timely manner. Best part of my stay was the super comfy bed! Really enjoyed my stay here and will definitely book again.

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Very polite and safe

By

mai 17, 2020

All employees were very polite every time I entered the lobby or needed something. The rooms were clean everyday when I came back. All employees were using disinfected during these covid-19 times. Always wearing mask, even when they are not helping people. The employees are very dedicated to keep the guest safe.

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Great service

By

avril 23, 2020

Good place to stay in great customer service clean rooms

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StayCation

By

avril 12, 2020

I was greeted with safety and concern. The Staff was welcoming and very professional. My room was clean and my bed was so comfortable and I was able to get rest and the bathroom was clean and I was able to take a shower with no problems. I had all the amenities there in my room. A Keurig machine to make coffee good stuff. And a refrigerator to keep my water and beer chilled.

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What happen to the good customer service?

By

avril 12, 2020

club

Nino the night auditor is very nice. Overall I love this place but the customer service was bad this time. I was never Acknowledged as a IHG member.I wish I didn't use my points here.

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Several things set me to the front desk for help.

By

avril 10, 2020

I sent an email to you. I had several issues from the lack of help with my luggage (I off listed it and took it to my room)
Victor was ready to call me mam but short on help.
I was a walk in, brought pricing from your website on a lower fair, victor had me find the info on line and book through the site myself. I couldn’t do it so I took what rate he offered.
Hair in the tub, no TP, ice machine not working (had to have it cold for my daughters medication (insulin )
Fridge was hot (that’s why I went to the ice machine subsequently having to go to the lobby for ice)
Covid19 Shut down, I get it, could have given me a list of delivery options, numerous other things, they added up to a poor stay.

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